Sme Cc Quality-digital Banking Kotak 811-cec-vkyc
3 weeks ago
Job Title Quality Auditor Job Category Service Excellence Department Group Customer Experience Centre Job Code Req Location Noida Travel Required Yes Level Salary Range DM AM Position Type Full Time HR Contact Date Posted Role and Responsibilities Conduct audits on an outbound and other customer interaction channels to improve sales at outbound service partner Mystery audits OJT audits special requirement audits at regular interval Governing the TNIs efficacy Governance on service partner quality team to ensure all critical audits are done audit count achievement improvements in scores Pushing service partner quality team for defects findings during different audits at different levels Conducting all BAU quality ops activities like Calibration call listening dip check hygiene audits quality process adherence check at service partners Tracking ZTP and CMM at service partner to ensure appropriate action is taken on repeat defaulters non-performing agents in the process including BQM Bottom Quartile Management Conducting dump analytics to take out key insights for overall process operation improvements excellence Defining monthly audit sampling for self and all process running at service partner team Conducting Audit The Auditor to reduce variance to 0 Supporting operations training team in achieving the daily weekly monthly target via audits observations key insights from dump analysis Defining the audit parameters and making changes as per business requirement at regular interval Driving process corrections identifying automation opportunities Tracking review MOMs closures follow up with stakeholder on action planning Quality audit reporting of all audits conducted at defined frequency Act as Subject Matter Expert in process to take up any task in crisis situation Conducting end to end process audits basis escalation complaints detractors Qualifications and Education Requirements Minimum Graduate in any stream Minimum 2 years of experience in Quality audits Any quality certification will be preferred Candidate from Telecom Banking Insurance industry are preferred Preferred Skills Must be a team player interpersonal skills strong follow up skills Ownership Critical thinking Must know how to use MS Excel PPT Word and other application required for BAU delivery Excellent written verbal communication skills Strong attention to details Prepared By Saurab Srivastav Date Approved By Tarun Chugh Date
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Onboarding Officer
2 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy,...
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Onboarding Officer
2 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As an Onboarding Officer for Video KYC VKYC under Kotak 811 Digital Banking you will be responsible for completing full KYC verification for customers via secure video calls This role is critical in ensuring a smooth compliant and customer-friendly onboarding experience You will verify customer details ensure...
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Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M1 - **Assisting in resolving customer queries.**: - **Contacting potential or existing customers to inform them about a product or service using scripts**: - **Answering...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a Relationship Manager - VRM for Kotak 811 Digital Banking you will be responsible for managing and deepening relationships with High Net Worth HNW customers This role is focused on driving customer engagement expanding the bank s liability base and promoting digital banking solutions You will serve as a...
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Thane, MH, IN Kotak Mahindra Bank Full time811 Digital - Inbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand...
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Thane, India Kotak Mahindra Full time**811 Digital - Inbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company - Asking...
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Cec Non 811 Vkyc-officer-customer Experience
5 hours ago
Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree 811 Digital - Outbound Officer 811 Digital - Outbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts...
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Thane, India Kotak Mahindra Full time**Video KYC Process Team Coach **- **Digital Banking-811 **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M2 **Job Role: - **Directs, administers and controls the day to day operations and activities of process**: - **Provides leadership, support and...
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Cec-relationship Manager-vrm-branch Banking-vrm
3 weeks ago
Thane, MH, IN Kotak Mahindra Bank Full timeCEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role o To exclusively handle Wealth Privy Outbound calls- schedule equivalent experience profiles from other competitors Differentiated training to make them universal phone banking officers - cross training in cards liabilities assets o This...
