811 Digital - Outbound Team Coach-digital Banking
8 hours ago
**Video KYC Process Team Coach **- **Digital Banking-811
**Department**
**Retail Liabilities | Digital Banking**
**Location**
**Mumbai, Thane**
**Number of Positions**
**Multiple**
**Position Grade**
**M2
**Job Role:
- **Directs, administers and controls the day to day operations and activities of process**:
- **Provides leadership, support and guidance to team**:
- **Ensures compliance to guidelines and procedures to provide high quality service and outstanding customer care.**:
- **Participates in the development of area strategic plans, goals, and objectives**:
- **Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.**:
- **Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.**:
- **Ensures a strong and robust communications process between all managers and staff within the area and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff.**:
- **Ensures all employees receive the appropriate training and education**:
- **Ensures Staffing, planning, and people management
**Job Requirements:
- **Graduate with decent English communication.**:
- **Should be dedicated and display integrity.**:
- **Willingness to learn with an attitude of continuous improvement.**:
- **Willing to work in rotating shift**:
- **Minimum 18 months experience as Office
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