Customer Service Executive

1 week ago

Khar Danda Mumbai Maharashtra, India YDigital Full time

**Job Title**: Customer Service Executive
**Location**: Khar West, Mumbai
**Timing**: 11:00 AM to 8:00 PM
**Working Days**: Tuesday to Sunday (Monday Off)
**Salary**: Up to ₹35,000 (Based on experience and skills)

**About the Role**:
We are looking for a professional and friendly **Customer Service Executive** to handle client interactions, manage appointments, resolve queries, and ensure a smooth customer experience. The role requires excellent communication skills, patience, and a client-first attitude.

**Key Responsibilities**:

- Handle incoming calls, WhatsApp messages, and follow-up queries.
- Manage appointment bookings, cancellations, and reschedules.
- Maintain accurate client records and follow-up reminders.
- Ensure timely communication with clients regarding services, offers, and updates.
- Coordinate with internal teams (stylists, technicians, and managers) to ensure smooth operations.
- Handle customer feedback, complaints, and escalate issues when needed.
- Greet walk-in clients and ensure they have a welcoming experience.

**Requirements**:

- Minimum 1 year of experience in customer service or front desk (salon/spa/retail/hospitality experience preferred).
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and problem-solving skills.
- Basic computer skills (MS Office, WhatsApp Business, Google Calendar, CRM tools).
- Well-groomed, presentable, and confident.

**Preferred Traits**:

- A calm and positive attitude under pressure.
- Ability to multitask and stay organized.
- Punctual, proactive, and professional in client dealings.

**Job Types**: Full-time, Permanent

Pay: ₹10,613.64 - ₹33,410.34 per month

**Benefits**:

- Cell phone reimbursement

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9930068840

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