Customer Service Representative

2 weeks ago


Khar Danda Mumbai Maharashtra, India Al Samia Enterprises Full time

Salary package: 15k to 20k

Experience: 6 months to 1 year

Shift Timings: 9:30am to 6:30pm

Working Days: Monday to Saturday

Roles and Responsibilities:

- Assist guests with check-in and check-out procedures.
- Address guest inquiries and provide information about hotel services, amenities, and local attractions.
- Handle guest complaints and concerns promptly and effectively, ensuring guest satisfaction.
- Manage and resolve escalated customer inquiries and complaints

Qualifications:

- Previous experience in customer service, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a positive attitude.
- Proficiency in using hotel management software and Microsoft Office Suite.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person



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