Customer Service Representative

10 hours ago

Mumbai Maharashtra, India Arrivia, Inc. Full time

**Are you passionate about travel and customer service?** Join **_arrivia_**, a leading travel company, as a Customer Service Representative in our Mumbai office. In this exciting role, you'll help travelers plan their dream vacations and provide exceptional support throughout their journey.

**About the Role**:
As a Customer Service Representative, you'll be the face of **_arrivia_**, providing expert guidance and assistance to our valued members. Your responsibilities will include:

- **Customer Support**: Answering inbound calls, resolving inquiries, and processing bookings for cruise vacations.
- **Sales**: Promoting cruise packages and upselling additional services to enhance the customer experience.
- **Product Knowledge**: Staying up-to-date on cruise destinations, itineraries, and promotions.
- **Problem-Solving**: Handling customer concerns and finding creative solutions to ensure their satisfaction.

**Requirements**:

- **Experience**: 1+ year of customer service experience, preferably in the travel industry.
- **Communication**: Excellent verbal and written communication skills in English.
- **Customer-Centric**: A genuine passion for helping others and providing exceptional service.

**Benefits**:

- **Competitive Compensation**: Salary plus incentives.
- **Career Growth**: Opportunities for advancement within the company.
- **Fun Culture**: A supportive and collaborative work environment.
- **Travel Perks**: Exclusive discounts on travel products and services.

**Join the **_arrivia _**Team Today**

If you're looking for a rewarding career in the travel industry, we invite you to apply.

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