Customer Engagement Officer

1 week ago

Mohali Punjab, India Healthy Jeena Sikho Full time

**About the Role**:
At **Healthy Jeena Sikho**, we believe in combining **clinical empathy with smart business practices** to deliver the best home healthcare experience. We are looking for a **Customer Engagement Officer** who understands patient needs, counsels them appropriately, and recommends the right medical equipment and care plans.

You’ll be the voice of support and assurance for patients and caregivers—guiding them through treatment needs while ensuring business growth through responsible consultations.

**Key Responsibilities**:

- Handle **incoming and outgoing calls** with patients, caregivers, and families.
- Understand the **clinical condition** of the patient and suggest appropriate **homecare products** (BiPAP, Oxygen Concentrator, Hospital Beds, etc.).
- Provide empathetic **counseling** on product use, care plans, and next steps in recovery.
- Build trust and rapport with families to ensure **repeat usage and referrals**.
- Record all customer interactions and feedback in CRM.
- Coordinate with the sales and delivery teams to ensure smooth service.
- Upsell consumables, AMC plans, or product upgrades when appropriate.
- Share weekly feedback and trends with the team for service improvement.

**You’re a Great Fit If You**:

- Are a **Certified Nurse (GNM/B.Sc)** or **Junior Doctor (BAMS/BHMS/MBBS)**.
- Love speaking with people and guiding them toward better health outcomes.
- Have strong communication skills in **Hindi and English**.
- Are a quick learner with a **business mindset** and can meet follow-up goals.
- Are comfortable using CRM, Excel, or basic tech tools.

**Why Join Healthy Jeena Sikho?**
- Be part of a growing brand changing healthcare access in India.
- Blend your **clinical skills** with a **customer-first approach**.
- Supportive team, performance-based incentives & real growth opportunities.
- Get trained in **product knowledge**, counseling, and sales strategy.

Pay: ₹20,000.00 - ₹39,619.42 per month

**Benefits**:

- Flexible schedule
- Provident Fund

**Experience**:

- clinical: 1 year (preferred)

Work Location: In person

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