Customer Engagement Executive

2 weeks ago

Mohali Punjab, India Healthy Jeena Sikho Full time

**Role Overview**

As a **Customer Engagement & Insights Executive** at Healthy Jeena Sikho, you'll be the **bridge between the customer and the company**. You'll speak with users of our medical equipment services (like BiPAPs, oxygen concentrators, wheelchairs), gather feedback, resolve concerns, and turn insights into ideas that help us grow.

**Key Responsibilities**
- Engage with existing customers over calls and messages to:

- Gather service/product feedback
- Understand their evolving needs
- Build rapport and trust for repeat business
- Act as the **“Voice of the Customer”** for internal teams (sales, service, product)
- Highlight common customer issues, feature requests, or expectations
- Share weekly reports and trends with leadership for business planning
- Work with sales team to pitch upgrades, AMC, and consumables where suitable
- Ensure **zero complaints**, maximum loyalty, and high NPS (Net Promoter Score)

**You’re the Right Fit If You...**
- Love speaking with customers and building human connections
- Are sharp in listening and interpreting feedback
- Have strong communication and empathy skills
- Can think from the customer’s point of view and the business POV
- Are organized with reporting, follow-ups, and CRM entries
- Have 6 months to 2 years of experience in customer support, telecalling, or customer success roles

**Preferred Background**
- Bachelor's degree (any discipline)
- Fluency in Hindi & English
- Strong interpersonal and follow-up skills
- Familiarity with tools like Excel, Google Sheets, CRM is a bonus

**Why Join Healthy Jeena Sikho?**
- Work in a mission-driven healthcare brand creating real impact
- Build your career at the intersection of customer relations and business growth
- Be heard - your inputs directly shape services & innovations
- Supportive team + performance-based growth opportunities

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

  • Customer Care Executive

    2 weeks ago

    Jalandhar, Punjab, India Female Customer Care Executive Full time

    **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and support. - Provide product training and guidance to clients. - Maintain records of customer interactions and feedback. **Requirements**: - Proficiency in **English and Hindi** (spoken & written). - Prior experience in customer support preferred. - Strong problem-solving...

  • Customer Service Executive

    1 week ago

    Mohali, Punjab, India SourceMash Technologies Pvt. Ltd. Full time

    **We are looking to hire a Customer Care Executive for international BPO (WFO Only).** - Must be having good English communication skills (Written and Verbal) - To maintain pleasant relationships with customers - To maintain the database by updating customer information on a daily basis **Work and Shift Details**: - Rotational Night shifts - Should be a...

  • Customer Service Executive

    2 days ago

    Mohali, Punjab, India SourceMash Technologies Pvt. Ltd. Full time

    **We are looking to hire a Customer Care Executive for international BPO (WFO Only).** - Must be having good English communication skills (Written and Verbal) - To maintain pleasant relationships with customers - To maintain the database by updating customer information on a daily basis **Work and Shift Details**: - Rotational Night shifts - Should be a...

  • Customer Relationship Executive

    9 hours ago

    Mohali, Punjab, India TiE Chandigarh Full time

    **Job Title**:Customer Relationship Executive** **Experience**: 2-3 Years **Location**: ISB Mohali, Sector 81 **Organization**: TiE Chandigarh **About the Role**: TiE Chandigarh is seeking a dynamic and relationship-focused **Customer Relationship Executive** to strengthen engagement with members, startups, mentors, and ecosystem partners. You will be...

  • Customer Care Executive

    10 hours ago

    Mohali, Punjab, India 75way Technologies PVT. LTD. Full time

    **Job Title**:Customer Care Executive - International Cold Calling** **Location**: Mohali (Phase 8B) **Experience Required**: 2-3 Years **75way Technologies Pvt. Ltd.** is a fast-growing IT company specializing in Web Development, Mobile Applications, and AI-powered solutions. We serve clients worldwide and are committed to delivering innovative,...

  • Customer Relationship Executive

    9 hours ago

    Mohali, Punjab, India JEWELNME PRIVATE LIMITED Full time

    **JOB Description (Customer Relationship Executive)** We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new...

  • Customer Relationship Executive

    1 week ago

    Mohali, Punjab, India JEWELNME PRIVATE LIMITED Full time

    **JOB Description (Customer Relationship Executive)** We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new...

  • Patient Engagement Coordinator

    9 hours ago

    Mohali, Punjab, India Truhealth now Full time

    Job Title: Patient Engagement Coordinator (Healthcare Process) Experience Required: 6 months to 1 year in US Healthcare/Medical Billing Location: On-site - Mohali (Phase 8A) Work Schedule: Night Shift | Rotational Shifts | Weekend Availability | Immediate Joiners Preferred About the Role We are looking for a dynamic Patient Engagement Coordinator with...

  • Fresher Customer Care Executive

    1 week ago

    Mohali, Punjab, India SourceMash Technologies Pvt. Ltd. Full time

    the **We are looking to hire a Customer Care Executive for international BPO (WFO Only).** - Must be having good English communication skills (Written and Verbal) - To maintain pleasant relationships with customers - To maintain the database by updating customer information on a daily basis **Work and Shift Details**: - Rotational Night shifts - Should be...

  • Customer Service Executive

    2 weeks ago

    Mohali, Punjab, India Red Leaf Tech Services Full time

    **Job Title: Customer Service Executive** **Location : F250 Industrial Area Phase 8B** **Shift: 7:30 PM to 4:30 AM IST** **Responsibilities**: - Act as the primary point of contact for customers, ensuring high levels of satisfaction and retention. - Manage customer database (CRM software) to track inquiries, bookings, and follow-ups. - Handle inbound &...