Customer Engagement Executive

6 days ago

Mohali Punjab, India Healthy Jeena Sikho Full time

**Role Overview**

As a **Customer Engagement & Insights Executive** at Healthy Jeena Sikho, you'll be the **bridge between the customer and the company**. You'll speak with users of our medical equipment services (like BiPAPs, oxygen concentrators, wheelchairs), gather feedback, resolve concerns, and turn insights into ideas that help us grow.

**Key Responsibilities**
- Engage with existing customers over calls and messages to:

- Gather service/product feedback
- Understand their evolving needs
- Build rapport and trust for repeat business
- Act as the **“Voice of the Customer”** for internal teams (sales, service, product)
- Highlight common customer issues, feature requests, or expectations
- Share weekly reports and trends with leadership for business planning
- Work with sales team to pitch upgrades, AMC, and consumables where suitable
- Ensure **zero complaints**, maximum loyalty, and high NPS (Net Promoter Score)

**You’re the Right Fit If You...**
- Love speaking with customers and building human connections
- Are sharp in listening and interpreting feedback
- Have strong communication and empathy skills
- Can think from the customer’s point of view and the business POV
- Are organized with reporting, follow-ups, and CRM entries
- Have 6 months to 2 years of experience in customer support, telecalling, or customer success roles

**Preferred Background**
- Bachelor's degree (any discipline)
- Fluency in Hindi & English
- Strong interpersonal and follow-up skills
- Familiarity with tools like Excel, Google Sheets, CRM is a bonus

**Why Join Healthy Jeena Sikho?**
- Work in a mission-driven healthcare brand creating real impact
- Build your career at the intersection of customer relations and business growth
- Be heard - your inputs directly shape services & innovations
- Supportive team + performance-based growth opportunities

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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