Patient Engagement Coordinator

9 hours ago

Mohali Punjab, India Truhealth now Full time

Job Title: Patient Engagement Coordinator (Healthcare Process)
Experience Required: 6 months to 1 year in US Healthcare/Medical Billing
Location: On-site - Mohali (Phase 8A)
Work Schedule: Night Shift | Rotational Shifts | Weekend Availability
| Immediate Joiners Preferred

About the Role

We are looking for a dynamic Patient Engagement Coordinator with prior experience in the US healthcare domain, preferably in medical billing or patient coordination. This role demands exceptional communication skills, a strong understanding of healthcare processes, and the ability to thrive in a fast-paced, service-driven environment.

Key Responsibilities
- Respond to patient inquiries and assist with resolving concerns related to their care or services.
- Accurately enter and manage patient data using EMR and practice management systems (experience with Athena is a plus).
- Support provider practices with administrative functions to ensure appointment compliance and gap closures.
- Maintain detailed records, update internal systems, and generate reports as needed.
- Achieve daily performance metrics, including outreach volume and appointment targets.

Required Skills & Qualifications
- 6 months to 1 year of experience in US Healthcare/Medical Billing or a similar domain.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent written and verbal communication skills in English.
- Familiarity with EMRs or practice management software (Athena preferred).
- Typing speed of at least 35 WPM with accuracy.
- Strong interpersonal and problem-solving skills.
- Ability to multitask and meet deadlines under pressure.
- Positive, customer-centric approach and a strong work ethic.

Why Join Us?
- Opportunity to work in a growing and dynamic healthcare organization.
- Structured training and support.
- Collaborative work environment with room for growth and development.

Subject: Application for Patient Engagement Coordinator - [Your Name]

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Quarterly bonus

Work Location: In person

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