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Enterprise Customer Engagement Manager

2 weeks ago

Mohali, Punjab, India Healthy Jeena Sikho Full time ₹ 2,00,000 - ₹ 3,00,000 per year

About Healthy Jeena Sikho

Healthy Jeena Sikho is a healthcare brand dedicated to improving lives by providing affordable and quality medical equipment and services. We serve patients with products like hospital beds, wheelchairs, BiPAPs, oxygen concentrators, and physiotherapy services. Our mission is to bring healthcare closer to homes with compassion, innovation, and customer-first focus.

Role Overview

We are seeking a sharp and dynamic professional with strong business acumen who can not only engage customers but also identify growth opportunities. This role is a blend of customer success, enterprise engagement, and process execution, making it crucial to our growth and customer retention strategy.

Key Responsibilities

  • Engage with customers to understand their needs and identify opportunities for cross-sell/upsell (e.g., offering physiotherapy sessions with a hospital bed rental).
  • Build relationships with enterprise clients and draft professional communications (emails, proposals, reports).
  • Work with the automation and operations team to initiate, monitor, and streamline processes.
  • Ensure timely execution of tasks and projects, maintaining accountability.
  • Gather customer insights and use them to enhance retention, satisfaction, and loyalty.
  • Take ownership of initiatives to maximize revenue from the existing customer base.
  • Act as a bridge between customer expectations and internal team execution.

Ideal Candidate Profile

  • Graduate with 1–3 years of experience in customer success, business development, enterprise accounts, or operations.
  • Strong business acumen with the ability to identify opportunities.
  • Excellent communication (written & verbal) and customer relationship skills.
  • Familiarity with automation tools, CRM, and reporting dashboards is preferred.
  • A quick learner, proactive, and adaptable to new processes and tools.
  • Ability to handle multiple priorities with discipline and timeliness.

Why Join Us?

  • Opportunity to work in a mission-driven healthcare company making a real difference.
  • Exposure to customer engagement, sales, and operations – a well-rounded growth path.
  • Be part of a fast-growing team with innovation at its core.
  • Performance-driven rewards and career progression opportunities.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person