Customer Care Coordinator/Patient Engagement Coordinator

1 week ago

Mohali, Punjab, India Med Consultants Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Location: Onsite – Mohali (Phase 8-A)

Shift: Night Shift (Mandatory)

Apply at:

About the Role

We are seeking a dynamic and detail-oriented Patient Engagement Coordinator/Customer Care Coordinator to join our healthcare support team. This role involves direct interaction with patients, ensuring they receive timely communication, support, and appointment coordination. You'll act as the first point of contact for patient queries, helping streamline their care journey through effective follow-up and communication.

Fresh graduates with strong English and communication skills are welcome to apply. Comprehensive training will be provided.

Key Responsibilities

  • Serve as a liaison between patients and healthcare providers.
  • Manage patient outreach via calls, emails, and text messages to schedule or confirm appointments.
  • Update and manage patient information using Excel, EMR systems (Athena experience preferred), and internal tools.
  • Respond to patient inquiries professionally and empathetically.
  • Collaborate with internal teams to ensure high levels of patient satisfaction and engagement.
  • Maintain accurate records and reports as per departmental KPIs (calls, appointments, follow-ups).
  • Meet daily performance targets and demonstrate strong attendance reliability.

Who We're Looking For

  • Excellent spoken and written English communication skills.
  • Proficiency in Microsoft Office 365 (especially Excel, Outlook, Word).
  • Fast and accurate typing skills (minimum 35 WPM).
  • Strong multitasking ability and attention to detail.
  • A positive attitude, team player mindset, and willingness to learn.
  • Able to work independently under pressure and meet tight deadlines.
  • Prior experience in customer service or healthcare coordination is a plus (1-3 years preferred).

Why Join Us?

  • Opportunity to work in a growing healthcare technology environment.
  • On-the-job training to build technical and soft skills.
  • Positive and supportive work culture.
  • Clear growth paths and performance incentives.

Important Requirements

  • Must be available for night shift work (US time zones).
  • Must be able to work onsite in Mohali, Phase 8-A.

If you're passionate about patient care, communication, and want to grow in a fast-paced healthcare environment, we'd love to hear from you.

Send your updated resume to:

Job Type: Full-time

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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