
Customer Care Coordinator/Patient Engagement Coordinator
1 week ago
Location: Onsite – Mohali (Phase 8-A)
Shift: Night Shift (Mandatory)
Apply at:
About the Role
We are seeking a dynamic and detail-oriented Patient Engagement Coordinator/Customer Care Coordinator to join our healthcare support team. This role involves direct interaction with patients, ensuring they receive timely communication, support, and appointment coordination. You'll act as the first point of contact for patient queries, helping streamline their care journey through effective follow-up and communication.
Fresh graduates with strong English and communication skills are welcome to apply. Comprehensive training will be provided.
Key Responsibilities
- Serve as a liaison between patients and healthcare providers.
- Manage patient outreach via calls, emails, and text messages to schedule or confirm appointments.
- Update and manage patient information using Excel, EMR systems (Athena experience preferred), and internal tools.
- Respond to patient inquiries professionally and empathetically.
- Collaborate with internal teams to ensure high levels of patient satisfaction and engagement.
- Maintain accurate records and reports as per departmental KPIs (calls, appointments, follow-ups).
- Meet daily performance targets and demonstrate strong attendance reliability.
Who We're Looking For
- Excellent spoken and written English communication skills.
- Proficiency in Microsoft Office 365 (especially Excel, Outlook, Word).
- Fast and accurate typing skills (minimum 35 WPM).
- Strong multitasking ability and attention to detail.
- A positive attitude, team player mindset, and willingness to learn.
- Able to work independently under pressure and meet tight deadlines.
- Prior experience in customer service or healthcare coordination is a plus (1-3 years preferred).
Why Join Us?
- Opportunity to work in a growing healthcare technology environment.
- On-the-job training to build technical and soft skills.
- Positive and supportive work culture.
- Clear growth paths and performance incentives.
Important Requirements
- Must be available for night shift work (US time zones).
- Must be able to work onsite in Mohali, Phase 8-A.
If you're passionate about patient care, communication, and want to grow in a fast-paced healthcare environment, we'd love to hear from you.
Send your updated resume to:
Job Type: Full-time
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
-
Patient Care Coordinator
2 weeks ago
Mohali, Punjab, India IDS Infotech Full time ₹ 2,50,000 - ₹ 5,00,000 per yearJob role : Patient care coordinator - chat processLocation : Mohali phase 8Experience : 0 to 1 yearThe role involves sending email to patient for appointments, managing follow-up appointment work queues list, generate referrals and faxing the patients' documents.Key Responsibilities:Update and maintain the status of patient appointments.Cross-check daily...
-
Customer Care Executive
6 days ago
Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per yearPosition Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...
-
Kidney Transplant coordinator
2 weeks ago
Mohali, Punjab, India Shalby Hospital Full time ₹ 2,16,432 - ₹ 5,02,832 per yearKey Responsibilities include:Assess patients for transplant eligibility.Coordinate listing on organ donation registries.Organize medical tests, specialist consultations, and education sessions.Ensure timely completion of evaluations and documentation.Liaise with organ procurement organizations.Facilitate logistics for organ retrieval and transplant...
-
Customer Care Executive
2 weeks ago
Mohali, Punjab, India M G Bakers Pvt Ltd Full time ₹ 14,40,000 - ₹ 30,00,000 per yearJob Title: Customer Care Executive – EscalationsLocation: MohaliDepartment: Customer ServiceJob Summary:We are seeking a Customer Care Executive to handle escalations and clerical support within the customer service department. The role requires addressing escalated customer queries, maintaining records, and assisting with day-to-day documentation and...
-
bds-treatment coordinator
2 weeks ago
Mohali, Punjab, India Dr's House of smiles Full time ₹ 15,00,000 - ₹ 28,00,000 per year1.To coordinate with doctor & patient for their treatment.2.Make feedback calls & make appointments.3.Counsellings to the patient.4.Maintain IPR with the patient.5.Handle front desk & Software.6.Pateint centric job.7.Telecallings8.Good Communication Skills & should be presentable.Job Types: Full-time, PermanentBenefits:Flexible scheduleLeave...
-
Office Coordinator cum Billing Executive
2 weeks ago
Mohali, Punjab, India Khabir Southwick,MH, NT, CAS Full time ₹ 96,000 - ₹ 1,80,000 per yearPlanet Ayurveda is a leading Ayurvedic Clinic and Herbal Manufacturing Company based in Mohali. We provide Ayurvedic consultations, herbal supplements, and wellness solutions to patients across India and abroad. We are looking for a dedicated Office Coordinator cum Billing Executive to join our growing team.Key ResponsibilitiesManage patient reception and...
-
Hospital Payment Coordinator
2 weeks ago
Mohali, Punjab, India Red Bean Hospitality Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 3,00,000 per yearJob Summary:The Hospital Payment Coordinator will act as the primary link between hospital billing staff, and the company's accounts team. The role is responsible for coordinating hospital bills, verifying accuracy, ensuring timely payment processing, and maintaining smooth communication between all Team.Key Responsibilities:Coordinate with hospital billing...
-
Medical Patient Services Administration
2 weeks ago
Mohali, Punjab, India DNA Growth Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title:Medical Patient Services AdministratorLocation: Ludhiana & Mohali (Work from Office)Main Duties and ResponsibilitiesØ To represent Medical in a professional manner at all times.Ø To manage all patient correspondence regarding appointments and general enquiriesØ To provide the highest levels of Customer Service to patients, colleagues,...
-
Medical Patient Services Administrator
1 week ago
Mohali, Punjab, India DNA Growth Full time ₹ 6,00,000 - ₹ 8,00,000 per yearJob Title: Medical Patient Services AdministratorLocation: Mohali (Work from Office)Main Duties and ResponsibilitiesØ To represent Medical in a professional manner at all times.Ø To manage all patient correspondence regarding appointments and general enquiriesØ To provide the highest levels of Customer Service to patients, colleagues, and...
-
Agency Coordinator
6 days ago
Mohali, Punjab, India sasteghar Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole OverviewThe Agency Coordinator will be responsible for managing agency operations, ensuring smooth onboarding and exit processes, maintaining compliance, coordinating activities, and handling day-to-day reporting and team requirements. The role demands excellent organizational skills, coordination ability, and attention to detail.Key...