Tele Caller Executive

2 days ago

Mohali, Punjab, India Healthy Jeena Sikho Full time

About the Role

We are looking for a Telecaller – Customer Engagement who will focus on LTV (Lifetime Value) enhancement and Physiotherapy follow-ups. The role is all about building strong connections with our existing customers, ensuring they get the best care, and driving repeat business through meaningful conversations.

Key Responsibilities

  • Make outbound follow-up calls to patients who have used our medical equipment (Beds, BiPAP, Wheelchairs, etc.) and physiotherapy services.
  • Engage with customers to check satisfaction, recovery progress, and future healthcare needs.
  • Pitch related services/products (e.g., physiotherapy after hospital bed use, consumables for BiPAP, AMC plans).
  • Maintain LTV records by ensuring recurring engagement and upselling where relevant.
  • Handle inbound queries related to physiotherapy sessions, equipment needs, or service concerns.
  • Schedule physiotherapy sessions and coordinate with the physiotherapist.
  • Update all interactions in CRM/Google Sheets for accurate reporting.
  • Share weekly feedback & trends with management to improve service quality.

You're a Great Fit If You…

  • Enjoy talking to people and solving their problems with empathy.
  • Are proactive in following up and building long-term relationships.
  • Have basic understanding/interest in healthcare & physiotherapy services.
  • Are organized with reporting and can manage follow-ups systematically.
  • Can pitch services confidently without being pushy.

Qualifications

  • Graduate in any stream (Healthcare background is a plus).
  • 6 months – 2 years of experience in telecalling, customer care, or patient coordination.
  • Good communication skills in Hindi & English.
  • Familiarity with CRM/Excel/Google Sheets preferred.

Why Join Us?

  • Work in a fast-growing healthcare brand making real impact in patients' lives.
  • Be at the core of customer engagement & repeat business strategy.
  • Opportunity to learn healthcare sales + patient care coordination.
  • Supportive team + growth-based incentives.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Required)

Work Location: In person

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