Customer Relationship Management Manager

16 hours ago

Mohali, Punjab, India Ultimate Facility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Ultimate is a leading provider of facility management solutions, offering tailored services to residential, commercial, and industrial clients across Tricity (Chandigarh, Mohali, and Panchkula). We focus on creating clean, safe, and efficiently managed environments through professional expertise and trained personnel. Our services include commercial or residential cleaning, deep cleaning, office and pantry boy services, full-time maid cleaning, pest control, sanitization, and security services. We prioritize reliability, discretion, and service excellence, serving a diverse range of clients with customized service packages and consistent quality control.

Role Description

This is a full-time on-site role for a Customer Relationship Management Manager located in Sahibzada Ajit Singh Nagar. The CRM Manager will oversee day-to-day CRM activities, manage customer relationships, develop and implement CRM strategies, and coordinate with sales and marketing teams. The role includes analyzing customer data, segmenting the market for targeted campaigns, and using project management skills to ensure timely execution of CRM projects and initiatives.

Qualifications

  • Strong Analytical Skills for data-driven decision making
  • Excellent Communication skills for engaging with clients and collaborating with teams
  • Sales and Market Segmentation experience to effectively target and engage customers
  • Project Management skills to plan, execute, and oversee CRM projects
  • Proficiency in CRM software and tools
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Bachelor's degree in Business, Marketing, or a related field
  • Previous experience in facility management or related industry is a plus

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