Customer Engagement Specialist

5 days ago

Mohali, Punjab, India beBeeCommunication Full time ₹ 4,00,000 - ₹ 8,00,000

Seeking a highly skilled and dynamic individual to join our team as a Customer Engagement Specialist. This exciting role involves interacting with customers via phone, providing them with exceptional service and resolving their queries in a timely and professional manner.

The ideal candidate will possess strong communication skills, be able to think on their feet, and remain calm under pressure. They will also have a thorough understanding of the products or services we offer and be able to effectively communicate this information to customers.

We are looking for someone who is passionate about delivering outstanding customer experiences and has a proven track record of success in a similar role. If you are a motivated and results-driven individual who is eager to take on new challenges, then this could be the perfect opportunity for you.

The key responsibilities of this role include:

  • Providing exceptional customer service over the phone

  • Resolving customer complaints and queries in a timely and professional manner

  • Upselling and cross-selling products or services where appropriate

  • Working collaboratively with other teams to achieve business objectives

Requirements:

  • Strong communication and interpersonal skills

  • Proven track record of success in a customer-facing role

  • Ability to work in a fast-paced environment

  • Excellent problem-solving and conflict resolution skills

  • Thorough understanding of the products or services we offer

  • Ability to work collaboratively with other teams

Benefits:

  • Competitive salary and benefits package

  • Opportunities for career advancement and professional growth

  • A dynamic and supportive work environment

Others:

  • Experience: 1-3 years

  • Education: Higher Secondary, Secondary School

  • No. of Openings: 10

  • Industry Type: Call Centre / BPO / KPO / ITES / LPO

  • Gender: [ Male / Female ]

  • Job Country: India

  • Type of Job: Full Time

  • Work Location Type: Work from Office

  • Face interview location: SCO-7 3rd Floor Phase5 Sector 59 Mohali

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