IT Support Executive

3 days ago

Pune Maharashtra, India MOTM Technologies Full time

**About the Role**:
We are seeking a proactive and service-oriented **IT Support Executive** to manage the day-to-day IT needs of a high-performing **B2B Sales & Marketing team**. You’ll play a critical role in ensuring the team is fully equipped with the right tools, systems, and support to operate efficiently across CRM platforms, communication tools, cloud systems, and sales/marketing tech stacks.

**Key Responsibilities**:IT Support & Troubleshooting**
- Diagnose and resolve hardware, software, network, and connectivity issues across desktops, laptops, VoIP phones, and mobile devices.
- Maintain an internal knowledge base of common issues and solutions.

**User Management & Onboarding**
- Offboard users by revoking access, backing up data, and recovering equipment.

**System & Application Support**
- Provide support for key platforms including:

- CRM systems (e.g., Salesforce, HubSpot, Zoho)
- Marketing automation tools (e.g., Mailchimp, HubSpot, Marketo)
- Productivity & collaboration tools (e.g., Google Workspace / Microsoft 365, Slack, Zoom)
- Coordinate with vendors and SaaS providers for escalated issues.

**Security & Compliance**
- Ensure endpoint security across all devices (antivirus, encryption, MDM).
- Support IT policies around data protection, access control, and compliance with GDPR, ISO, or other relevant standards.

**Maintenance & Asset Management**
- Monitor and maintain IT equipment inventory and asset tagging.
- Schedule and carry out system updates, backups, and hardware refresh cycles.

**Process Improvement & Reporting**
- Help identify opportunities to streamline IT workflows.
- Prepare monthly reports on support ticket trends, system uptime, and user satisfaction.

**Qualifications**:Must-Have**:

- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- Strong working knowledge of:

- Windows/macOS operating systems
- Office productivity tools (Google Workspace / Microsoft 365)
- Basic networking (LAN/Wi-Fi/TCP-IP)
- Familiarity with CRM and sales/marketing tools.
- Excellent communication and interpersonal skills.

**Job Types**: Full-time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Work Location: In person

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