
Customer Support Executive
7 days ago
Abhinav IT Solutions Pvt Ltd is a leading IT Sector company dedicated to delivering top-notch products/services to our valued customers. We pride ourselves on providing exceptional customer service and are looking for a dedicated and enthusiastic Customer Support Executive to join our team.
**Job Overview**:
The Customer Support Executive will be responsible for handling customer inquiries, resolving customer issues, and ensuring customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment.
**Key Responsibilities**:
- **Respond to Customer Inquiries**:
- Provide accurate information regarding products, services, and policies.
- **Issue Resolution**:
- Address customer complaints and provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution.
- **Customer Relationship Management**:
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Keep records of customer interactions, process customer accounts, and file documents.
- **Technical Support**:
- Assist customers with troubleshooting and resolving technical issues related to products/services.
- Escalate complex technical issues to the appropriate department or team.
- **Feedback and Reporting**:
- Gather customer feedback and share with relevant departments to improve products and services.
- Prepare and submit regular reports on customer support activities.
**Requirements**:
**Education and Experience**:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a Client Service Representative.
- **Skills and Competencies**:
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices.
- Proficiency in MS Office; knowledge of additional software is a plus
- **Personal Attributes**:
- Empathy and patience.
- Problem-solving skills.
- A positive and professional attitude.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
**Speak with the employer**
+91 7767008615
-
Sales Support Executive
3 days ago
Kothrud, Pune, Maharashtra, India NVK Staffing Solutions Full timeGreetings from NVK Staffing Solutions, We are hiring for Sales Support Executive. Department: Sales - Storage Systems **Detailed Roles**: 1. Support sales executives, and manager with preparation of offers / Quotations and Pro-forma Invoices 2. Vendor Registration documentation for customers. 3. Allocation of enquiries in system to sales personnel as per...
-
Customer Support Executive
1 week ago
Kothrud, Pune, Maharashtra, India ACCURATE RISK MANAGERS AND INSURANCE BROKERS PVT LTD Full timeJob Profile - advance excel and able to handle larger data's - coordinate with customer for payments, KYC, policy renewals ,refunds, quotations, othe information if any. - Coordinate with insurance companies for quotations, policy verifications, endorsements, claim settlements etc. etc - policy verification and correctness. - timely service to customer. -...
-
SEO Executive
2 weeks ago
Pune, India Technical Support Executive Full timeUrgent Digital Marketing Intern Recruitment. IT WEB SERVICES looking for a talented individual to join our team as a SEO Executive. In this role, you will be responsible for developing, executing, and managing innovative SEO campaigns to support both Consumer and Enterprise businesses. This role will work cross-functionally among different teams,...
-
Customer Support Executive
5 days ago
Kothrud, Pune, Maharashtra, India Kubera Communications Full timePlace phone calls to potential clients from the given data - Answer potential clients’ questions about home improvement projects or goals - Maintain computer, telephone and other equipment - Train other telemarketers when required - Communicate any problems, concerns or questions to supervisory staff - Communicate respectfully and politely with potential...
-
Customer Support Executive
5 days ago
Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full timeProfile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.
-
Customer Support Executive
5 days ago
Pune, Maharashtra, India Career Crox Full time**Job Title**: Customer Support Executive **Experience**: Fresher **Location**: Pune We are seeking enthusiastic freshers to join our Customer Support team. As a Customer Support Executive, you will assist customers with inquiries and provide solutions to their issues. **Key Responsibilities**: - Provide accurate information about products and...
-
Client Support Executive
2 weeks ago
Kothrud, Pune, Maharashtra, India HOMESEVA Full timeWe are seeking a **Client Support Executive** with knowledge or interest in agriculture, specifically Plant Growth Regulators (PGR) and agri-input products. The role focuses on supporting farmers, agri-dealers, and distributors by providing product guidance, resolving queries, and ensuring customer satisfaction. - Minimum HSC/Graduate, preferably in...
-
Customer Support Executive
5 days ago
Kothrud, Pune, Maharashtra, India Aidify Learning and Mobility Pvt Ltd Full timeAssist users in troubleshooting issues, setting up accounts, and understanding app features. - Document customer interactions and ensure accurate case records. - Work closely with technical teams to communicate customer feedback and resolve escalated issues. - Maintain a high level of customer satisfaction by resolving issues efficiently and...
-
Customer Support Executive
1 week ago
Pune, Maharashtra, India DINGG Full time**Customer Support Executive Responsibilities**: - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives. - Conducting quality...
-
Customer Care Executive- Telecom Process
3 days ago
Pune, Maharashtra, India Aegis Customer Support Services Private Limited Full time**Job description-**: Designation - Customer Service Associate (Telecommunication) Qualification - Undergraduate/Graduate Basic Computer Knowledge Experience - Fresher Language known - Hindi / Marathi /English (Basic) Working Days - 6 Days Working Shift timing - Weekly Rotational (6:00 Morning to 12:00pm Midnight) Any 9 Hours Shift Kindly Note there...