Customer Support Executive

2 days ago

Pune Maharashtra, India Robu.in Full time

**Customer Support Executive**

**Job Summary**:
**Number of Positions**: 01 required.

**Experience**:1-2 Years** (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred).

**Salary Range CTC**: Rs.2,22,821/- per annum to Rs. 2,68,616/- per annum.

**Educational Qualification**: Any Graduate, Under-Graduate, 12th passed.

**Required Skills**:

- Fluent communications skills: English (Both verbal and written).
- Ability to listen and active problem-solving skills.
- Good interpersonal skills.
- Ability to handle pressure.
- Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

**Gender**: Male/Female (anyone can apply).

**Job Responsibilities and Duties**:
The responsibilities & duties of the **Customer Support Executive** would be:

- To handle the customer queries and escalations systematically, providing them with the best solutions.
- New customer addition and customer retention.
- Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
- The follow-up to ensure that appropriate actions are taken on customers/clients' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigations.

**Benefits**:

- Limited Calls. No heavy call flow level, per day (mostly less than 40).
- Day Shift only.
- Semi-voice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.
- Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
- 1 Fixed Weekly-Off (Sunday) and 2nd Weekly-Off will be Rotational (rotational off changes on weekly basis).

**Job Types**: Full-time, Permanent

Pay: ₹222,821.00 - ₹268,616.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

  • Customer Support Executive

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    2 days ago

    Pune, Maharashtra, India DINGG Full time

    **Customer Support Executive Responsibilities**: - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives. - Conducting quality...

  • Customer Support Executive

    2 weeks ago

    Pune, Maharashtra, India CORPAVENUE Full time

    **Customer Support Executive** **Location**: Pune, Maharashtra **Job Type**: Full-time | Work from Office **Experience**: Freshers & Experienced both can apply We are hiring **Customer Support Executives** in Pune. If you have **excellent English communication skills** and are looking to build a career in a customer support process, this is a great...

  • Customer Support Executive

    2 days ago

    Pune, Maharashtra, India LET'SECURE INSURANCE BROKER PVT LTD Full time

    **Job Description: Customer Support Executive** **Employee Name-** **Company Name: let’s secure insurance Company** **Customer Support Executive to drive - both new leads and existing customers. Your main goal is to tell them about our product or services, answer their questions and earn their interest. Explaining insurance products and converting leads...

  • Customer Support Executive

    1 week ago

    Pune, Maharashtra, India Triedge Solutions Full time

    **Position**: Customer Support Executive **Location** : Pune **Roles & Responsibilities**: **Responsibilities**: - Engage with transport industry professionals via calls to introduce our EMT Transport app, explaining its benefits and features. - Conduct feedback calls to gather user insights and document customer queries. - Relay important customer...

  • Customer Sales Support Executive

    4 days ago

    Pune, Maharashtra, India Alfa Laval Full time

    Vacancy For Customer Sales Support Executive Join us as a Customer Sales Support Executive based in Pune to be responsible in providing customer total ownership for Complex quotations/tenders, Online tenders, Complex order processing till execution, Pre-inspection, communication & Invoicing for Capital sales and aftersales for given assigned regions and an...

  • Customer Support Executive

    10 hours ago

    Baner, Pune, Maharashtra, India Manki Job Staffing Services Full time

    **Job Overview**: **Customer Support Executive**: **Pune**: - Job Location:Baner - Experience:1-2 years - Salary: 20-30k - Job Type:Full Time - Work Location:Work From Office - No of vacancies:5 URGENT REQUIREMENTS *Customer Care Executive * Qualification _Any Graduate EXP- 1 TO 5 years Salary -depends on interview LOCATION -Pune (Baner) Immediate...

  • Customer Support Executive

    1 week ago

    Baner, Pune, Maharashtra, India Amonex Technologies Pvt. Ltd. Full time

    **JOB DESCRIPTION** **Job Title**: Customer Support Executive **Location**: Balewadi, Pune **Job Type**: Full Time **About Us**: **Job Summary**: The Customer Support Executive is responsible for ensuring a high standard of customer service and support. This role involves addressing customer queries, resolving issues, and ensuring customer satisfaction....

  • Customer Support Executive

    8 hours ago

    Pune Cantonment, Pune, Maharashtra, India TriEdge Solutions Full time ₹ 1,56,000 - ₹ 1,80,000 per year

    Position : Customer Support ExecutiveLocation: PuneRole Overview: As a Customer Support Executive, you will be the frontline communicator with our clients, including transporters, brokers, drivers, and truckers, helping them understand the benefits and features of our EMT Transport app. Your role is crucial in guiding potential users through our services and...

  • Customer Support Executive

    2 days ago

    Viman Nagar, Pune, Maharashtra, India Rightways Air Logistics, Pvt Ltd Full time

    **Customer Support Executive Job Description Template** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These...