
Customer Support Executive
12 hours ago
**Position**: Customer Support Executive
**Location** : Pune
**Roles & Responsibilities**:
**Responsibilities**:
- Engage with transport industry professionals via calls to introduce our EMT Transport app, explaining its benefits and features.
- Conduct feedback calls to gather user insights and document customer queries.
- Relay important customer feedback and queries to the sales team for prompt action and follow-up.
- Manage communication through WhatsApp, sending informative messages and providing support via chat to assist clients effectively.
- scanning documents, saving them on a computer & upload on ERP
**Requirements**:
- Excellent communication and interpersonal skills.
- Proven experience in customer service
- Ability to work independently and as part of a team.
- Familiarity with CRM software is a plus.
- Strong organizational skills and attention to detail.
**Job Types**: Full-time, Fresher
Pay: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Work Location: In person
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