
Customer Support Executive
3 days ago
Job Description for customer support executive
Delivering prompt and accurate information to ensure the utmost customer satisfaction.
Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.
Comprehensive product or service knowledge, including detailed features, pricing, availability, and relevant policies or procedures, enables customers to make well-informed decisions.
Extending technical support to customers encountering difficulties with products, services, or online platforms, adeptly troubleshooting problems and guiding them toward effective solutions.
Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand.
Proactively engaging with customers to discern their needs, preferences, and feedback, thus continuously enhancing the overall customer experience.
Identifying emerging trends, recurring issues, or areas for improvement and providing recommendations to augment the quality of customer service and elevate customer satisfaction levels.
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- we are looking for immediate joiners, can you join immediately
**Education**:
- Bachelor's (preferred)
**Language**:
- English (required)
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