Customer Support Executive

6 hours ago

Pune Maharashtra, India Dilizent Systems Full time

_### Job Description: Customer Support Executive_
- **Position Title**: Customer Support Executive _
- **Department**: Customer Service _
- **Location**: [Location] _
- **Reports To**: Customer Support Manager _
- #### Job Summary:_
- #### Key Responsibilities:_
- **Customer Interaction**:_
- Provide accurate, valid, and comprehensive information to customers._
- Manage customer relationships and build rapport to ensure a positive experience._
- **Issue Resolution**:_
- Identify, troubleshoot, and resolve customer issues in a timely manner._
- Escalate complex issues to appropriate departments when necessary._
- Follow up with customers to ensure their concerns have been addressed satisfactorily._
- **Product Knowledge**:_
- Maintain a deep understanding of company products and services._
- Update knowledge base articles and contribute to the improvement of FAQs._
- **Documentation and Reporting**:_
- Document customer interactions and maintain accurate records of customer inquiries and resolutions._
- Prepare reports on customer feedback and concerns to assist in improving products and services._
- **Collaboration**:_
- Work closely with the sales and technical teams to enhance customer service experiences._
- Participate in team meetings to share insights and contribute to team goals._
- **Continuous Improvement**:_
- Stay updated on industry trends and best practices in customer service._
- Participate in training sessions and professional development opportunities._
- #### Qualifications:_
- **Education**: Bachelor’s degree or equivalent experience is preferred._
- **Experience**: Prior experience in customer service or support roles is advantageous._
- **Skills**:_
- Excellent verbal and written communication skills._
- Strong problem-solving skills and the ability to think critically._
- Proficiency with customer service software and Microsoft Office Suite._
- Ability to work independently as well as part of a team._
- Attention to detail and strong organizational skills._
- #### Personal Attributes:_
- Empathetic and patient demeanor._
- A positive attitude and a passion for delivering exceptional customer service._
- Adaptability and a willingness to learn._
- #### Work Environment:_
- Fast-paced, dynamic work environment._
- May require occasional evening or weekend shifts based on business needs._
- ### Application Process:_
-_
- This job description outlines the primary functions and expectations for a Customer Support Executive and can be modified to align with specific organizational needs._

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,982.79 - ₹29,771.54 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    1 week ago

    Pune, Maharashtra, India Career Crox Full time

    **Job Title**: Customer Support Executive **Experience**: Fresher **Location**: Pune We are seeking enthusiastic freshers to join our Customer Support team. As a Customer Support Executive, you will assist customers with inquiries and provide solutions to their issues. **Key Responsibilities**: - Provide accurate information about products and...

  • Customer Support Executive

    2 weeks ago

    Pune, Maharashtra, India DINGG Full time

    **Customer Support Executive Responsibilities**: - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives. - Conducting quality...

  • Customer Support Executive

    2 days ago

    Pune, Maharashtra, India CORPAVENUE Full time

    **Customer Support Executive** **Location**: Pune, Maharashtra **Job Type**: Full-time | Work from Office **Experience**: Freshers & Experienced both can apply We are hiring **Customer Support Executives** in Pune. If you have **excellent English communication skills** and are looking to build a career in a customer support process, this is a great...

  • Customer Care Executive- Telecom Process

    7 days ago

    Pune, Maharashtra, India Aegis Customer Support Services Private Limited Full time

    **Job description-**: Designation - Customer Service Associate (Telecommunication) Qualification - Undergraduate/Graduate Basic Computer Knowledge Experience - Fresher Language known - Hindi / Marathi /English (Basic) Working Days - 6 Days Working Shift timing - Weekly Rotational (6:00 Morning to 12:00pm Midnight) Any 9 Hours Shift Kindly Note there...

  • Customer Support Executive

    2 weeks ago

    Pune, Maharashtra, India Robu.in Full time

    **Customer Support Executive** **Job Summary**: **Number of Positions**: 01 required. **Experience**:1-2 Years** (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred). **Salary Range CTC**: Rs.2,22,821/- per annum to Rs. 2,68,616/- per annum. **Educational Qualification**: Any Graduate, Under-Graduate,...

  • Customer Support Executive

    6 hours ago

    Pune, Maharashtra, India Telemate Technologies Private Limited Full time

    **Position**: Customer Support Executive **Job Location**: Pune (Work from Office - Mandatory) **Shift**: US Shift (Night Shift | Rotational Week Offs) **Experience Required**: 6Months - 3 Years **Salary**: ₹28,000 - ₹60,000 CTC per month (based on experience) **About the Role** **Key Responsibilities** - Handle **customer interactions** via...

  • Customer Support Executive

    2 days ago

    Pune, Maharashtra, India Software Gen Full time

    **Customer Support Executive**: - Pune - 1 to 3 Years - Full Time **Graduation ( Preferred )**:

  • Customer Support Executive

    2 weeks ago

    Pune, Maharashtra, India LET'SECURE INSURANCE BROKER PVT LTD Full time

    **Job Description: Customer Support Executive** **Employee Name-** **Company Name: let’s secure insurance Company** **Customer Support Executive to drive - both new leads and existing customers. Your main goal is to tell them about our product or services, answer their questions and earn their interest. Explaining insurance products and converting leads...

  • Customer Support Executive

    7 days ago

    Pune, Maharashtra, India VARKY Technology Solutions Full time

    **Job Title**: Customer Support Executive (Voice) **Location**: Pune **Employment Type**: Full-Time, Permanent **Key Responsibilities**: - Handle customer queries and concerns via voice calls - Provide effective solutions and ensure customer satisfaction - Maintain a positive and professional attitude toward customers at all times - Record customer...