Customer Support Executive

11 hours ago

Pune Maharashtra, India Dilizent Systems Full time

_### Job Description: Customer Support Executive_
- **Position Title**: Customer Support Executive _
- **Department**: Customer Service _
- **Location**: [Location] _
- **Reports To**: Customer Support Manager _
- #### Job Summary:_
- #### Key Responsibilities:_
- **Customer Interaction**:_
- Provide accurate, valid, and comprehensive information to customers._
- Manage customer relationships and build rapport to ensure a positive experience._
- **Issue Resolution**:_
- Identify, troubleshoot, and resolve customer issues in a timely manner._
- Escalate complex issues to appropriate departments when necessary._
- Follow up with customers to ensure their concerns have been addressed satisfactorily._
- **Product Knowledge**:_
- Maintain a deep understanding of company products and services._
- Update knowledge base articles and contribute to the improvement of FAQs._
- **Documentation and Reporting**:_
- Document customer interactions and maintain accurate records of customer inquiries and resolutions._
- Prepare reports on customer feedback and concerns to assist in improving products and services._
- **Collaboration**:_
- Work closely with the sales and technical teams to enhance customer service experiences._
- Participate in team meetings to share insights and contribute to team goals._
- **Continuous Improvement**:_
- Stay updated on industry trends and best practices in customer service._
- Participate in training sessions and professional development opportunities._
- #### Qualifications:_
- **Education**: Bachelor’s degree or equivalent experience is preferred._
- **Experience**: Prior experience in customer service or support roles is advantageous._
- **Skills**:_
- Excellent verbal and written communication skills._
- Strong problem-solving skills and the ability to think critically._
- Proficiency with customer service software and Microsoft Office Suite._
- Ability to work independently as well as part of a team._
- Attention to detail and strong organizational skills._
- #### Personal Attributes:_
- Empathetic and patient demeanor._
- A positive attitude and a passion for delivering exceptional customer service._
- Adaptability and a willingness to learn._
- #### Work Environment:_
- Fast-paced, dynamic work environment._
- May require occasional evening or weekend shifts based on business needs._
- ### Application Process:_
-_
- This job description outlines the primary functions and expectations for a Customer Support Executive and can be modified to align with specific organizational needs._

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,982.79 - ₹29,771.54 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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