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Customer Support Executive

2 weeks ago

Pune Maharashtra, India vmedulife software services Full time

Pune, Maharashtra- Work Type: Full Time

**About vmedulife Software**

vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.

Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.

We are looking for an experienced Support Executive to be responsible for engaging with key customers by building and preserving trusting relationships. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

**Roles and Responsibilities**
- Build and maintain a business relationship with clients by providing prompt and accurate service to promote customer loyalty.
- Provide client support and handle client communications effectively.
- Ensure that client requests are handled timely and accurately.
- Calling the client professionally regularly for feedback on our service.
- Update customer information in the customer service database during and after each call.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools.

**Requirements**:

- Strong communication skills are accompanied by excellent listening skills and patience to have smooth interactions with customers on call.
- English Communication Skills are mandatory.
- Maintains composure and patience with customers.
- A strong sense of professionalism and discretion is required.
- Be familiar and should have a working knowledge of excel, word.
- Graduate with at least 6 months of experience in customer support

**Work Location**:

- 2nd Floor, EFC Business Centre,
- Hinjewadi Rajiv Gandhi Infotech Park,
- Hinjawadi, Pune,
- Maharashtra 411057

**Benefits**:

- Employee Provident Fund and ESIC
- Medical Insurance

**Note**:

- Designation and CTC will be as per market standards and based on your total experience in the IT industry.