Customer Relation

2 days ago

Kothrud Pune Maharashtra, India EngineersCradle Full time

**Role Overview**:
We are looking for a passionate and creative **Customer Relation & Support** **Intern** to join our team. You’ll play a key role in shaping our brand presence across platforms, engaging with our community, and driving meaningful conversations in the tech ecosystem.

**Key Responsibilities**:

- Act as the primary point of contact for customer inquiries, issues, and feedback.
- Maintain strong, positive relationships with customers to ensure satisfaction and loyalty.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Keep accurate records of customer interactions, transactions, and feedback.
- Coordinate with internal teams to address customer needs and improve service delivery.
- Provide product/service information, guidance, and troubleshooting support.
- Monitor customer satisfaction levels and suggest process improvements.
- Assist in onboarding and training customers on products or services.
- Follow up with customers to ensure their concerns are addressed and expectations met.

**Job Type**: Internship
Contract length: 6 months

Pay: From ₹2,500.00 per month

Work Location: In person

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