Customer Relations Coworker

Customer Relations Coworker - Part -time You care about making a positive impact in the world You understand greatness requires thinking differently An inclusive and accepting work environment is important to you A job at IKEA is so much more than home furnishings Together we work to make a better everyday life for the many It s the perfect fit if you want to contribute grow and share Join the team and start a better life for yourself Location Pune Employment type Full Time Permanent Department Customer Relations Deadline 2025-12-01 Mobility support Domestic You already applied for this job Candidate profile title What you ll need to have Candidate profile text - Default language Experience in customer service and a retail environment Strong interpersonal skills with the ability to build rapport with customers Ability to handle multiple tasks efficiently in a fast-paced setting Strong problem-solving skills and keen attention to detail Ability to work independently and collaboratively as part of a team Fluency in English both written and spoken A genuine passion for home furnishing and an understanding of customers everyday life at home Key responsibilities title About this work area Key responsibilities text As a customer relations co-worker you ll be at the heart of creating a welcoming and hassle-free shopping experience for our customers Your key responsibilities will include Delivering exceptional customer service-by being helpful friendly and solution-oriented in every interaction with the customers Handling complaints and inquiries-Listen actively resolve concerns efficiently and manage escalation when needed Optimizing the shopping experience-Ensuring that the store is well-equipped and customer-ready Processing payments-Ensuring accurate transactions and a smooth checkout experience Assist with product assembly exchanges-help customers with assembly concerns and facilitate component exchanges Supporting store goals-Contribute to the store s commercial action plan to drive sales and profitability Ensuring store safety compliance-Maintain a secure and safe environment for all Promoting IKEA values Embody and reflect IKEA s values in every customer interaction Team vision title Together as a team Team vision text At IKEA it s all about our customers and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment We re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers we set up services gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions We re a bunch of people who are truly passionate about people Local section title We are an equal opportunity employer Local section text At IKEA we value diverse backgrounds perspectives and skills We are committed to providing coworkers with a work environment free of discrimination and harassment We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race religion color national origin sex sexual orientation age veteran status disability status or any other applicable characteristic protected by law All employment decisions are based on qualifications merit and business need Why you will love us From the deep forests in Sweden we have spread our culture and values around the world At the heart of our offer are our beautiful home-furnishing products and solutions made with care for our planet reaching millions of customers At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home We all contribute with our uniqueness and we want to grow and develop together Our vision to create a better everyday life for the many people inspires and guides us in everything we do This is IKEA What we all have in common Living our values Being your unique self while respecting and including others A passion for home furnishing Performing delivering while learning developing Having fun