Support Executive

5 days ago

Pune Maharashtra, India GROWTH ASSIST GLOBLE SOLUTIONS Full time

COMPANY - GROWTH ASSIST GLOBAL SOLUTIONS

**JOB DESCRIPTION OF SUPPORT EXECUTIVE**
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent

**Job Types**: Full-time, Fresher

Shift:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English, HINDI, MARATHI (required)

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