Process and Service Excellence Team

**Process and Service Excellence team (PSXT), AVP**:
**Job ID**:R0393487

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-06-16

**Location**:Mumbai

**Position Overview**:
**Job Title**:Process and Service Excellence team (PSXT), AVP**

**Location: Mumbai, India**

**Corporate Title: AVP**

**Role Description**

Process and Service Excellence team (PSXT) is part of the PB Operating Model function under the global PB Chief Operating Office. The purpose of the team is to combine process know-how with operational improvements and automation capabilities. The objective is to increase client satisfaction and capture operational efficiencies by front to back digitalization, automation and non-tech process improvements in close collaboration with key stakeholders.

PSXT strives to link the overall PB strategy to client journeys, product offering, IT platform and organizational set-up by ensuring a process design with E2E views & cost transparency. We work closely with Process Owners and the Transformation organisation across the PB division and rive accountability, ensure stakeholder alignments, deliver process and service enhancements, take care of communications, employee engagement and feedback loops for continuous process improvements.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Actively contribute to process and service excellence initiatives, projects or key workstreams.
- Analyse processes including impact analysis with the aim to increase client experience and automation, reduce costs and processing times in alignment with target architecture and process design principles.
- Identify pain points, control gaps, and improvement opportunities.
- Perform process mapping and supply data and analytics capabilities to the organisation.
- Support in assessing budget requirements and creating cost views.
- Contribute to the design of optimized to-be processes using best practice frameworks.
- Cooperate with business, IT stakeholders and control functions to optimize processes.
- Support stakeholder analysis and interactions and help manage relationships with Process Owners, Front Office, Operations, control functions and technology teams.
- Actively contribute to workshops, requirements sessions, and process walkthroughs to gather input and drive alignment.
- Communicate effectively with both technical and non-technical stakeholders.

**Your skills and experience**
- Bachelor’s degree in Business, Finance, Economics, or Information Systems.
- 3-5 years of experience as a Process Expert, Consultant, Business Analyst or Change Practitioner, preferably in personal banking, private banking or wealth management.
- Hands-on experience with process analysis, modelling and documentation.
- Six Sigma Green Belt or equivalent certification (beneficial).
- Working knowledge of relevant private banking systems, platforms, or data flows is advantageous.
- Understanding of key regulatory impacts (e.g., KYC/AML, MiFID II) preferred.
- Proficient in business analysis and process mapping tools.

**Key Competencies**:

- Strong analytical and conceptual thinking skills.
- Detail-oriented with the ability to see the bigger picture.
- Prior process data mining and analytics experience are beneficial.
- Clear and structured communicator with confidence in leading discussions.
- Comfortable working in fast-paced, multi-stakeholder environments.
- Proactive, collaborative, and eager to take initiative and accountability.

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Please visit our company website for further information:
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.