IT Service Desk
1 week ago
Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.).
- Generate and analyze reports on incidents, service requests, and SLAs using **Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc.**:
- Assist in IT documentation and SOP updates using spreadsheets and templates.
- Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop.
**Job Location**:
Mumbai,Mumbai (All Areas)
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Opening for Service Desk
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IT Service Desk
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Executive Customer Service Desk
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French Service Desk
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Global Service Desk
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Remote Services Desk
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Service Desk
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Desk Research Executive
3 days ago
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