Team Pumpkin

ROLE OVERVIEW:- As the Lead - Account Management, you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery.- This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth.- You will serve as the bridge between clients and internal teams, ensuring all deliverables meet the highest standards while aligning with client goals and timelines.KEY RESPONSIBILITIES:Client Engagement & Strategy- Own and nurture high-value client relationships with a long-term partnership mindset.- Ensure a seamless onboarding experience for new clients, setting the tone for successful collaboration.- Lead regular client interactions through calls, emails, and meetings to ensure satisfaction, gather feedback, and align on expectations.- Address and resolve client queries or escalations promptly and professionally.- Identify upsell and cross-sell opportunities to drive account growth and increase revenue.- Present strategic recommendations, performance reports, and project progress updates.Team Leadership & Development- Mentor and manage a team of Account Managers to ensure consistent and high-quality service delivery.- Review client briefs with Account Managers to ensure accuracy, clarity, and alignment with scope.- Guide the team to meet departmental KPIs and individual performance goals.- Coach team members, conduct regular check-ins, and support career growth.Project Oversight & Delivery- Coordinate cross-functional collaboration across Creative, Tech, Analytics, and Operations teams to ensure projects are executed on time and within budget.- Oversee the quality of deliverables across all stages and ensure alignment with client expectations.- Monitor project workflows, troubleshoot bottlenecks, and implement process improvements.- Maintain accurate documentation, briefs, and client communications.Reporting & Financial Management- Own reporting schedules weekly, fortnightly, and monthly covering project performance, client satisfaction, and revenue metrics.- Track project budgets, profitability, and financial performance of client accounts.- Ensure alignment of team output with the defined Scope of Work and commercial agreements.Process Excellence & Innovation- Continuously evaluate and enhance internal workflows and account management processes.- Standardize best practices across teams and ensure adherence to SOPs.- Foster a collaborative and communicative work environment across departments.SKILLS & EXPERIENCE REQUIRED- 4-6 years of experience in client servicing/account management, with at least 23 years in a leadership role.- Proven ability to manage large clients/account across sectors or verticals.- Strong team management and mentoring skills.- Excellent written and verbal communication.- Exceptional organizational and time-management skills.- Strong commercial acumen with experience in managing budgets and financial reporting.- Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint), and familiarity with project management tools (e.g., Asana, Trello, MS Project, Monday.com).- Experience in digital marketing, creative services, or tech-driven projects is a plus.WHAT WERE LOOKING FOR?- A people-first leader who inspires trust and brings out the best in others.- A strategic thinker who can balance client needs with internal capabilities.- A proactive problem-solver and process improver.- A detail-oriented executor who doesn't lose sight of the big picture.- A collaborative communicator who ensures smooth coordination across teams. (ref:iimjobs.com)