Customer Service Executive

3 days ago


Lower Parel Mumbai Maharashtra, India Love Pangolin Full time

**Location**: Mumbai, India
**Company**: Love Pangolin
**Experience**: 2+ years (D2C Apparel/Fashion preferred)

**About Us**

Love Pangolin is a design-driven travel apparel clothing brand focused on creating utility driven, comfortable, and conscious fashion. We’re looking for a passionate and customer-obsessed individual to join our growing team in Mumbai.

**Role Overview**

As a Customer Service Executive, you'll be the voice of Love Pangolin—handling customer queries, resolving issues, and ensuring a seamless purchase experience across all channels.

**Key Responsibilities**
- Manage order updates, returns, exchanges, refunds & tracking
- Coordinate with logistics and warehouse teams for timely resolution
- Understand product specs (fits, fabrics, sizing) to guide customers
- Maintain CRM records and ensure timely follow-ups
- Monitor customer feedback and escalate recurring issues
- Contribute to improving service SOPs and customer journey

**Requirements**:

- 2+ years experience in customer support (D2C clothing/fashion preferred)
- Strong communication skills (written & verbal)
- Good understanding of clothing terminology, sizing, and fabric types
- Experience with tools like Gorgias, Zendesk, or similar CRMs
- Problem-solving mindset with attention to detail
- Team player, comfortable in a fast-paced startup environment

**What We Offer**
- Competitive salary & performance bonuses
- Employee discounts & early access to collections
- Growth opportunities within a fast-growing fashion brand
- A collaborative & design-forward work culture

Pay: ₹30,000.00 - ₹40,000.00 per month

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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