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Call Center Supervisor

3 weeks ago

Bengaluru Karnataka, India Anker Innovations DMCC Full time

Call Center Supervisor - Anker Innovations

**Position Overview**:
Anker Innovations is seeking native Hindi speakers who are also fluent in English to join our dynamic customer service team. As a Call Center Supervisor, you will be adept at handling customer queries and possess strong call center experience. This role requires a confident individual with excellent communication and motivational skills.

**Key Requirements**:

- Native or bilingual proficiency in Hindi and English.
- Minimum of four years of experience in a customer service supervisor role.

**Responsibilities**:

- Deliver exceptional customer service in a fast-paced and exciting environment.
- Handle technical issues and provide troubleshooting support for customer products.
- Manage inbound and outbound calls, including training sessions.
- Increase the Net Promoter Score (NPS) for the call team.
- Train and mentor the call center team.
- Process replacements and refunds for customers.
- Maintain attention to detail and accuracy while multitasking.
- Work independently and adapt to a flexible work schedule and location.

**Schedule**:

- Monday to Friday
- 09:30 AM to 07:30 PM

**How to Apply**:
Join us at Anker Innovations and be part of a team that values excellence and customer satisfaction

Pay: ₹25,000.00 - ₹38,000.00 per month

**Experience**:

- total work: 4 years (preferred)

Work Location: In person