Call Center

4 days ago

Bengaluru Karnataka, India Teleradiology Solutions (TRS) Full time

**Job Information**:
Industry

**Health Care**

Salary

**0 - 3 K**

Date Opened

**07/18/2025**

Job Type

**Full time**

Work Experience

**1-6 years**

City

**Bangalore South**

State/Province

**Karnataka**

Country

**India**

Zip/Postal Code

**560066**

**Job Title**: Executive - Call Center

**Location**: Whitefield, Bangalore

**Experience**: 1-5 Years (International Voice Process Preferred)

**Industry**: Healthcare

**Shift**: Rotational

**Job Summary**

***Key Responsibilities**
- Handle large volumes of **inbound and outbound calls** with efficiency and professionalism.
- Understand client requirements and provide accurate, timely responses.
- Maintain a courteous, helpful attitude to ensure a **positive client experience**.
- ** Route calls** to relevant departments and escalate issues as needed.
- ** Document call details** as per SOPs and follow up when necessary.
- Coordinate and communicate effectively with internal teams.
- Work across **multiple internal software platforms** to manage tasks.
- Identify and escalate **priority or technical issues** to relevant teams.
- Maintain adaptability in a **fast-paced and evolving environment**.

***Requirements & Qualifications**
- Excellent **verbal and written communication skills** in English.
- 1-5 years of experience in a **voice-based customer service role** (International process preferred).
- Strong **listening skills** and a high attention to detail.
- Basic proficiency in **MS Office** and IT tools.
- Ability to work independently and collaboratively.
- ** Customer-first mindset** with a high level of professionalism.
- Willingness to work in **rotational shifts, including weekends and night shifts**.
- Background in **Home Science** is an added advantage.
- Familiarity with **customer service principles** and basic **IT issue handling**.

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