Customer Onboarding and Support Executive

**Organizational Overview**: - Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. - With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with...

**Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

We are looking for a highly skilled and experienced Customer Onboarding & Support Executive to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in customer onboarding and support, with a strong background in handling night shift operations.Roles and ResponsibilityManage the onboarding process for new customers,...

New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures, and standards. - Maintain...

**Responsibilities**: - **Client Onboarding**: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. - **Needs Analysis**: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. - **Training**: Provide comprehensive training to clients on...

Experience: 1–3 YearsLocation: Surat (On-site)Department: Customer Success /After-SalesEmployment Type: Full-timeAbout Suvit is an AI-powered SaaS platform that helps businesses and accounting professionals automate their daily data entry and accounting operations with speed, accuracy, and intelligence.We're on a mission to simplify finance workflows and...

**Summary**: **Roles and Responsibilities**: - Onboard new customers by guiding them through the setup process and providing training on how to use the eZee Panorama software. - Provide ongoing support to existing customers by troubleshooting issues, answering questions, and resolving any technical issues that may arise. - Work closely with the sales team...

**Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

Key Responsibilities:Manage and support payment gateway integrations, primarily Razorpay.Collaborate with clients and internal teams to ensure smooth and timely onboarding.Diagnose and resolve integration-related issues promptly and effectively.Maintain accurate documentation and progress updates in internal systems.Coordinate closely with the support and...

Job Role : Customer Support ExecutiveLocation: SuratExperience: 1+ YearRole OverviewWe are looking for a Customer Support Executive (Chat) to join our team in Surat. You'll be the first point of contact for our users, offering real-time assistance via chat (and email, if needed). This role is not just about resolving issues — it's about enhancing user...