Customer Onboarding

5 days ago

Adajan Surat Gujarat, India Yanolja Cloud Solution Full time

**Summary**:
**Roles and Responsibilities**:

- Onboard new customers by guiding them through the setup process and providing training on how to use the eZee Panorama software.
- Provide ongoing support to existing customers by troubleshooting issues, answering questions, and resolving any technical issues that may arise.
- Work closely with the sales team to ensure a smooth transition for new customers and provide feedback on customer needs and preferences.
- Collaborate with the product development team to identify and address any bugs or issues with the software.
- Maintain accurate records of customer interactions and feedback to improve the overall customer experience.
- Gather the required details from the client.

**Qualifications**:

- Bachelor's degree in Business Administration, Computer Science, or a related field.
- 2 years of experience in the eZee Panorama department or a similar role.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office, Excel Sheet, CogniSaas, and CRM software.
- Knowledge of hotel management software is a plus.
- Good in English.

**Job Types**: Full-time, Permanent

Pay: From ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- support: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 93271 38178
Application Deadline: 22/12/2024
Expected Start Date: 03/01/2025

  • Customer Onboarding

    5 days ago

    Surat, Gujarat, India Yanolja Cloud Solution Full time ₹ 4,20,000 per year

    Key Responsibilities:Manage and support payment gateway integrations, primarily Razorpay.Collaborate with clients and internal teams to ensure smooth and timely onboarding.Diagnose and resolve integration-related issues promptly and effectively.Maintain accurate documentation and progress updates in internal systems.Coordinate closely with the support and...

  • Customer Onboarding

    7 days ago

    Surat, Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time

    **Organizational Overview**: - Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. - With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with...

  • Customer Onboarding Executive

    1 day ago

    Surat, Gujarat, India SuviT Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Experience: 1–3 YearsLocation: Surat (On-site)Department: Customer Success /After-SalesEmployment Type: Full-timeAbout Suvit is an AI-powered SaaS platform that helps businesses and accounting professionals automate their daily data entry and accounting operations with speed, accuracy, and intelligence.We're on a mission to simplify finance workflows and...

  • Customer Onboarding

    3 days ago

    Surat, Gujarat, India eZee Technosys Full time

    **Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

  • Customer Onboarding

    2 weeks ago

    Surat, Gujarat, India Yanolja Cloud Solution Full time

    **Organizational Overview**: - Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. - With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with...

  • Customer Support Executive

    1 day ago

    Adajan, Surat, Gujarat, India Netizens Technologies Full time

    **Responsibilities**: - Provide technical support to customers using the SaaS product, addressing queries related to software functionality, features, and troubleshooting. - Guide customers through configuration settings and assist with onboarding processes. - Develop and maintain a deep understanding of the SaaS product, its features, and updates. - Assist...

  • Customer Onboarding

    2 weeks ago

    Surat, Gujarat, India Yanolja Cloud Solution Full time

    **Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 400+ Team members, and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported...

  • Customer Onboarding

    5 days ago

    Majura Gate, Surat, Gujarat, India eZee Technosys Pvt. Ltd. Full time

    **Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

  • Customer Onboarding Executive

    2 weeks ago

    Surat, India Refrens Internet Private Limited Full time

    Reachout to inbound leads - Help them understand how Refrens can help - a strong product knowledge will help - Mange sales pipeline - Maintaing internal CRM and other sales hygiene - Hit weekly/monthly quota **Requirements**: What we are looking in our next Sales Associate: - 1-3 years experience in direct selling, preferably SaaS tool - Ability to handle...

  • Onboarding Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Vitaran.io Full time

    This is a full-time on-field role for an Onboarding Specialist located in Ahmedabad & Gandhinagar. The Onboarding Specialist will be responsible for facilitating customer and client onboarding, using analytical skills to assess customer needs and develop tailored onboarding plans. The Onboarding Specialist will also be responsible for communicating with...