Customer Onboarding

Key Responsibilities:Manage and support payment gateway integrations, primarily Razorpay.Collaborate with clients and internal teams to ensure smooth and timely onboarding.Diagnose and resolve integration-related issues promptly and effectively.Maintain accurate documentation and progress updates in internal systems.Coordinate closely with the support and...

**Organizational Overview**: - Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. - With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with...

Experience: 1–3 YearsLocation: Surat (On-site)Department: Customer Success /After-SalesEmployment Type: Full-timeAbout Suvit is an AI-powered SaaS platform that helps businesses and accounting professionals automate their daily data entry and accounting operations with speed, accuracy, and intelligence.We're on a mission to simplify finance workflows and...

**Organizational Overview**: - Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. - With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with...

**Summary**: **Roles and Responsibilities**: - Onboard new customers by guiding them through the setup process and providing training on how to use the eZee Panorama software. - Provide ongoing support to existing customers by troubleshooting issues, answering questions, and resolving any technical issues that may arise. - Work closely with the sales team...

**Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 400+ Team members, and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported...

**Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

Reachout to inbound leads - Help them understand how Refrens can help - a strong product knowledge will help - Mange sales pipeline - Maintaing internal CRM and other sales hygiene - Hit weekly/monthly quota **Requirements**: What we are looking in our next Sales Associate: - 1-3 years experience in direct selling, preferably SaaS tool - Ability to handle...

This is a full-time on-field role for an Onboarding Specialist located in Ahmedabad & Gandhinagar. The Onboarding Specialist will be responsible for facilitating customer and client onboarding, using analytical skills to assess customer needs and develop tailored onboarding plans. The Onboarding Specialist will also be responsible for communicating with...

Job Role: - Understanding client’s queries and providing them solutions - Provide Training and equip new customers with the videos and other training - Follow up with new customers and help them navigate any difficulties they are - Taking a follow-up of inactive clients - Following Standard Operating Procedure (SOP) - Introduce existing customers to newer...