Customer Support Representative

2 weeks ago

Jhandewalan Delhi Delhi, India BookLeaf Publishing Full time

**Customer Support Representative**

**Location**: Jhandewalan, New Delhi
**Employment Type**: Full-time
**Experience Required**: 2+ years in customer support

**About Us**

At **BookLeaf Publishing**, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being **featured in the Shark Tank India trailer**, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey.

**Job Overview**

**Key Responsibilities**
- **Customer Interaction**:

- **Issue Resolution**:
Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions.
- **Knowledge Management**:
Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.
- **Guidance and Support**:
Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.
- **Feedback Collection**:
Gather and document feedback from authors to improve our services and processes.

**What We’re Looking For**
- **Education**:
Bachelor’s degree (required).
- **Experience**:
At least 2 years in a customer support role, preferably in a service-based or creative industry.
- **Skills**:

- Strong verbal and written communication skills in English (rated 7/10 or higher).
- Basic familiarity with common office tools and systems (e.g., Google Workspace).
- **Other Requirements**:

- Immediate joining or mínimal notice period.
- Must own a laptop or personal system (we do not provide systems).

**What We Offer**
- Competitive salary based on experience and performance.
- A supportive and dynamic work environment with growth opportunities.
- The chance to be part of an **innovative and Shark Tank India-featured** company that’s transforming the publishing industry.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay

Work Location: In person

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