Customer Support Representative

1 day ago

Karol Bagh Delhi Delhi, India Vision IAS Full time

**Job Title: Customer Support Representative**

Location: Can be Karol Bagh or Mukherjee Nagar

**Company: Vision IAS**

About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in helping aspiring students to realize their potential.

**Job Description**:
We are seeking a passionate and dedicated Customer Support Representative to join our Institute. As a Customer Support Representative you will be the primary point of contact for all our students and potential customers. Your role is crucial in ensuring excellent customer service, resolving inquiries, and fostering positive relationships with our students. This job role is more into customer service and support, relationship building, providing information.

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information about our coaching programs, schedules, fees, and any other relevant details.
- Address student concerns, complaints, and provide appropriate solutions or escalate issues as needed.
- **Enrollment Assistance**:

- Guide potential students through the enrollment process, including explaining course options, assisting with registration, and coordinating payments.
- Follow up with prospective students to ensure they have all necessary information and support to make informed decisions.
- **Student Support**:

- Assist enrolled students with course-related queries, study materials, and logístical support.
- Serve as a liaison between students and instructors, helping to schedule appointments or resolve academic issues.
- **Administrative Tasks**:

- Maintain accurate records of customer interactions and transactions using our CRM (Customer Relationship Management) software.
- Generate reports on customer feedback, issues, and trends to inform improvements in our services.

**Requirements**:

- **Proven experience as a Customer Support Representative or similar role.**:

- **Excellent communication and interpersonal skills.**:

- **Strong communication in English and Hindi is must.**:

- **Pleasing Personality.**:

- Ability to remain calm and courteous under pressure.
- Familiarity with CRM systems and practices.
- Strong problem-solving abilities and attention to detail.
- Bachelor’s degree or equivalent experience is preferred.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunity to work in a dynamic and supportive environment.
- Working days: 6 days a week
- Timings: 10 a.m. - 7:00 p.m.
- Salary: 20,000 - 25,000 INR CTC per month

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your age right now?
- What is your current monthly salary?
- What is your expected minimum salary?
- Can you join immediately

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English Fluently (required)

Work Location: In person

Expected Start Date: 27/05/2025

  • Customer Support Representative

    2 weeks ago

    Karol Bagh, Delhi, Delhi, India Vision IAS Full time

    **Job Title: Customer Support Representative** Location: Can be Karol Bagh or Mukherjee Nagar **Company: Vision IAS** About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in...

  • Customer Support Representative

    2 weeks ago

    Karol Bagh, Delhi, Delhi, India Vision IAS Full time

    **Job Title: Customer Support Representative** Location: Karol Bagh or Mukherjee Nagar **Company: Vision IAS** About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in helping...

  • Customer Support Representative

    2 weeks ago

    Karol Bagh, Delhi, Delhi, India Vision IAS Full time

    **Job Title: Customer Support Representative** Location: New Delhi **Company: Vision IAS** About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in helping aspiring students to...

  • Customer Support Representative

    2 weeks ago

    Karol Bagh, Delhi, Delhi, India LoudLess Full time

    Monsui, a premier fashion brand, seeks a Remote Customer Support Representative. Ideal for those with impeccable written English skills and a passion for customer satisfaction. **Responsibilities**: - Assist with size exchanges, refunds, and general queries. - Maintain accurate records and collaborate with the team. **Requirements**: - Prior customer...

  • Customer Service Representative

    1 day ago

    Karol Bagh, Delhi, Delhi, India Brahki Technology Private Limited Full time

    We are looking for a customer-oriented service representative. **Responsibilities** - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and...

  • Customer Support Representative

    1 week ago

    Karol Bāgh, Delhi, India Tattva Educational Training & Research LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support Representative (Male candidates only)Location: Karol Bagh (Urgent hiring)Company: Vision IASAbout Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in...

  • Customer Support Representative

    1 week ago

    Delhi, Delhi, India Verify App Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionVerify App is a Fintech company dedicated to creating valuable products for brands and users. As a SEBI Registered RIA, we are taking the next step in personal financing powered by AI. Our commitment is to innovation and enhancing user experiences through reliable financial solutions.Role DescriptionThis is a full-time on-site role for a...

  • Customer Support

    2 weeks ago

    Karol Bagh, Delhi, Delhi, India UNAYUR MARKETING PRIVATE LIMITED Full time

    J**ob Title: Customer Support** **Job Location: Karol Bagh, New Delhi** **Job Overview**: **Key Responsibilities**: - Actively engage with customers to collect feedback regarding products, services, or experiences. - Analyse customer feedback to identify trends, issues, and areas for improvement. - Assist customers in addressing any concerns or clarifying...

  • Customer Support Representative

    4 days ago

    New Delhi, India Anonymous Full time

    ONLY WORK FROM OFFICE candidates looking for work from home kindly do not applyJob TimingMultiple shifts available details will be shared during initial screening if you are shortlisted.Job BriefCustomer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with...

  • Customer Support Representative

    3 weeks ago

    Delhi, India Times Internet Full time

    Hiring On Contract for 3 Months ! Job Location -Noida (Hybrid-3 days work from office) Job Role- Customer Support Representative Experience Required- 1 to 5 Years About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant...