Customer Support Representative

15 hours ago

Delhi Delhi, India SSS Placement Consultants & Event Management Full time

Job Profile:

- Customer Support Representative (Team Lead)

Industry:

- E-commerce (Product base)

Job Description:

- Responsibilities list:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Experience:

- 3 to 5 years

Salary:

- 25 to 30k

Location:

- Wazirpur Industrial Area

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Delhi, Delhi (required)

Ability to Relocate:

- Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7042417170

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