Customer Service Representative

2 weeks ago

Jhandewalan Delhi Delhi, India BookLeaf Publishing Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Position: Customer Support Representative Location: E2 Plot No 4. Jhandewalan Extension. Metro Station Gate No 2. New Delhi 110055Job Type: Full-time Reports To: Customer Support Manager Salary- Upto 25K

About Us

At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India Season 4, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey.

Job Overview

We are looking for a Customer Support Representative to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience.

Key Responsibilities

  • Customer Interaction:Handle author queries via email, phone, and live chat with a friendly and professional demeanor.
  • Issue Resolution:Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions.
  • Knowledge Management:Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes.

Experience: At least 1 year experience in a customer support role, preferably in a service-based or creative industry.

Skills:

  • Strong verbal and written communication skills in English (rated 7/10 or higher).
  • Proficiency in using email, chat, and other support tools.
  • Basic familiarity with common office tools and systems (e.g., Google Workspace).

Other Requirements:

  • Immediate joining or minimal notice period.
  • Must own a laptop (we do not provide systems).

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

Speak with the employer

  • Customer Service Representative

    5 days ago

    Jhandewalan, Delhi, Delhi, India BookLeaf Publishing Full time

    **Position**:Customer Support Representative **Location**:E2 Plot No 4. Jhandewalan Extension. Metro Station Gate No 2. New Delhi 110055 **Job Type**:Full-time **Reports To**: Customer Support Manager **Salary-** Upto 25K **About Us** At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative...

  • Customer Service Representative

    2 weeks ago

    Jhandewalan, Delhi, Delhi, India BookLeaf Publishing Full time

    **Position**:Customer Support Representative **Location**:E2 Plot No 4. Jhandewalan Extension. Metro Station Gate No 2. New Delhi 110055**Job Type**:Full-time **Reports To**: Customer Support Manager **Salary-** Upto 25K **About Us** At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India KR Immigration Full time

    **Customer Service Representative** **Job description** **Job Title**: Customer Service Representative **Company**: KR Immigration Private Limited Company **Location**: B-29 First floor, Lajpat Nagar -2, New Delhi -110024 near Metro gate number-1 **About the Job**: We are looking for a creative and talented **Customer Service Representative** to join...

  • Customer Service Representative

    2 days ago

    Delhi, Delhi, India UpLnqq Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Delhi, India. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries, providing support, ensuring customer satisfaction, and managing customer experiences....

  • Customer Support Representative

    2 weeks ago

    Jhandewalan, Delhi, Delhi, India BookLeaf Publishing Full time

    **Customer Support Representative** **Location**: Jhandewalan, New Delhi **Employment Type**: Full-time **Experience Required**: 2+ years in customer support **About Us** At **BookLeaf Publishing**, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us...

  • Customer Service Representative

    2 days ago

    Delhi, Delhi, India Piezel LLC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Gurugram for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include...

  • Customer Service Representative

    6 days ago

    Delhi, Delhi, India GURUSOUL REALTY PRIVATE LIMITED Full time

    We are seeking a Customer Service Representative (CSR) to join our team. The CSR will act as the first point of contact for customers, handling inquiries, resolving complaints, and providing information about our products and services. **Job Types**: Full-time, Fresher Pay: ₹11,520.98 - ₹17,379.34 per month **Benefits**: - Health...

  • Customer Service Representative

    6 days ago

    Delhi, Delhi, India StudioBackdrops Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    is looking for a talented and dynamic Customer Service Representative to join their team. The ideal candidate will have a minimum of 2+ years of experience in a similar role. They need to be able to resolve customer queries, ensure resolution of all orders, co-ordinate between multiple teams to ensure smooth operations and more.We at are looking for a...

  • Customer Service Representative

    2 weeks ago

    New Delhi, Delhi, India, Delhi Apcurated Couture Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    3 days ago

    new delhi, India Apcurated Couture Full time

    Company DescriptionWe suggest you enter details here. Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...