Customer Support Representative

3 days ago

Jhandewalan Delhi Delhi, India BookLeaf Publishing Full time

**Customer Support Representative**

**Location**: Jhandewalan, New Delhi
**Employment Type**: Full-time
**Experience Required**: 1+ years in customer support

**About Us**

At **BookLeaf Publishing**, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being **featured in the Shark Tank India season 4**, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey.

**Job Overview**

**Key Responsibilities**
- **Issue Resolution**:Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions.
- **Knowledge Management**:Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes.

**Experience**: At least 2 years in a customer support role, preferably in a service-based or creative industry.

**Skills**:

- Strong verbal and written communication skills in English (rated 7/10 or higher).
- Basic familiarity with common office tools and systems (e.g., Google Workspace).

**Other Requirements**:

- Immediate joining or mínimal notice period.
- Must own a laptop or personal system (we do not provide systems).

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay

Application Question(s):

- Are you comfortable with the job location in Jhandewalan, New Delhi?
- Can you join immediately? If not, please specify your notice period.
- What is your current in-hand salary?
- What is your expected in-hand salary?
- Please mention your age.
- Please mention your gender.
- Are you comfortable attending an in-office interview?
- Do you have your own system (laptop)? Please note that we do not provide systems.
- Rate your English fluency on a scale of 1 to 10.
- Are you proficient with Canva?

Work Location: In person

  • Customer Support Representative

    4 days ago

    Delhi, Delhi, India Aigentity Full time

    Are you a customer-focused professional with excellent communication skills? We're looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you're passionate about helping others and solving problems, we want to hear from youWhat You'll DoRespond to customer inquiries via email, chat, and phone.Provide...

  • Customer Support Representative

    3 days ago

    Karol Bagh, Delhi, Delhi, India Vision IAS Full time

    **Job Title: Customer Support Representative** Location: Karol Bagh or Mukherjee Nagar **Company: Vision IAS** About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in helping...

  • Customer Support Representative

    1 day ago

    Karol Bagh, Delhi, Delhi, India Vision IAS Full time

    **Job Title: Customer Support Representative** Location: New Delhi **Company: Vision IAS** About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in helping aspiring students to...

  • Customer Support Representative

    16 hours ago

    Karol Bagh, Delhi, Delhi, India Vision IAS Full time

    **Job Title: Customer Support Representative** Location: Can be Karol Bagh or Mukherjee Nagar **Company: Vision IAS** About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in...

  • Customer Support Representative

    1 day ago

    Karol Bagh, Delhi, Delhi, India LoudLess Full time

    Monsui, a premier fashion brand, seeks a Remote Customer Support Representative. Ideal for those with impeccable written English skills and a passion for customer satisfaction. **Responsibilities**: - Assist with size exchanges, refunds, and general queries. - Maintain accurate records and collaborate with the team. **Requirements**: - Prior customer...

  • Customer Support Representative

    1 week ago

    Bengaluru / Bangalore, Mumbai, Delhi NCR, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Support Representative OpportunityAre you a motivated individual looking for a customer-facing role? We are seeking an experienced and skilled Customer Support Representative to join our team.Job DescriptionWe are a dynamic organization dedicated to delivering exceptional customer experiences. As a Customer Support Representative, you will be the...

  • Medical Representative

    4 days ago

    Jhandewalan, Delhi, Delhi, India Saransh Bio Organic pvt ltd Full time

    **Job Title**: Medical Representative **Location**: [Delhi] **Department**: Sales & Marketing **Reports To**: Area Sales Manager / Regional Sales Manager **Job Summary** **Key Responsibilities** - Promote and sell company products to doctors, pharmacists, and other healthcare professionals. - Build and maintain strong customer relationships through...

  • Customer Service Representative International

    3 days ago

    Delhi, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Support

    4 days ago

    Delhi, Delhi, India Unico Enterprises Full time

    We are looking for a Telle Caller/ Customer support executive who can manage all the below mentioned tasks: 1. Calling customers on daily basis for order confirmation. 2. Resolve customer complaints via Call and respond promptly to customer inquiries. 3. Making sure that customer's Issues are attended and all of their concerns are resolved immediately. 4....

  • Customer Support Representative

    1 day ago

    Kirti Nagar, Delhi, Delhi, India CherishX Full time

    **Role Overview** As a **Customer Support Representative**, you will play a crucial role in providing exceptional customer service to CherishX's clients. You will manage customer interactions, resolve queries, and ensure a seamless experience for all customers, enhancing our reputation as a trusted celebration partner. **Key Responsibilities** - **Issue...