Customer Service Representative

1 week ago

Jhandewalan Delhi Delhi, India BookLeaf Publishing Full time

**Position**:Customer Support Representative

**Location**:E2 Plot No 4. Jhandewalan Extension. Metro Station Gate No 2. New Delhi 110055

**Job Type**:Full-time
**Reports To**: Customer Support Manager
**Salary-** Upto 25K

**About Us**

At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India Season 4, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey.

**Job Overview**

**Key Responsibilities**
- **Issue Resolution**:Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions.
- **Knowledge Management**:Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes.

**Experience**:At least 1 year experience in a customer support role, preferably in a service-based or creative industry.

**Skills**:

- Strong verbal and written communication skills in English (rated 7/10 or higher).
- Basic familiarity with common office tools and systems (e.g., Google Workspace).

**Other Requirements**:

- Immediate joining or mínimal notice period.
- Must own a laptop (we do not provide systems).

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment

Work Location: In person

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