CRM Executive

2 weeks ago

Mumbai Maharashtra, India JNT FIRE ENGINEERS PVT.LTD Full time

Job Title: CRM Executive - Fire Fighting and Plumbing

Job Summary:
**Responsibilities**:
1. **Client Relationship Management**:

- Build and maintain strong relationships with clients in the fire fighting and plumbing industry.
- Understand client needs and requirements to provide tailored solutions.
- Act as the main point of contact for clients and address their inquiries promptly.

2. **Project Coordination**:

- Collaborate with the project management team to ensure smooth execution of fire fighting and plumbing projects.
- Monitor project timelines, milestones, and deliverables to ensure they align with client expectations.
- Conduct regular project status meetings with clients to provide updates and gather feedback.

3. **Technical Understanding**:

- Possess in-depth knowledge of fire fighting and plumbing systems to effectively communicate technical details to clients.
- Provide technical support and assistance to clients during project implementation and maintenance phases.

4. **Customer Satisfaction**:

- Proactively identify and address customer concerns to ensure high levels of satisfaction.
- Gather feedback from clients and use it to improve processes and services.

5. **Sales Support**:

- Work closely with the sales team to identify opportunities for upselling or cross-selling fire fighting and plumbing services.
- Assist in preparing proposals and presentations for potential clients.

6. **Documentation and Reporting**:

- Maintain accurate and up-to-date records of client interactions, agreements, and project details.
- Prepare regular reports on customer satisfaction, project status, and other relevant metrics.

7. **Training and Education**:

- Provide training to clients on the proper use and maintenance of fire fighting and plumbing systems.
- Stay updated on industry trends, regulations, and best practices to share knowledge with clients.

8. **Problem Resolution**:

- Address and resolve any issues or conflicts that may arise during project implementation or maintenance phases.

Qualifications:

- Bachelor's degree in Any Graduate.
- Proven experience in customer relationship management, preferably in the fire fighting and plumbing industry.
- Strong technical understanding of fire fighting and plumbing systems.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with strong organizational and multitasking abilities.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

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