CRM Executive

13 hours ago

Mumbai Maharashtra, India Modirealty Developers Pvt Ltd Full time

Job description

**ROLE**:
The role of the Executive CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.

**KEY DELIVERABLES/ RESPONSIBILITIES**:

- Build & maintain relationships with clients.
- Escalating & resolving the concerns as raised by clients.
- Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.
- Responsible for leading the Post Sales CRM Operations, payments and collections.
- Ensure regular monitoring of project, progress and update the clients on the same.
- Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. example : demand letters/ possessional letters/ agreements.
- To maintain relationship with clients and coordinate on client queries post booking formalities till possession.
- To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
- Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process.
- To identify the discrepancies and keep them into the notification of the Management at the right time.
- To prepare various reports on daily, weekly, quarterly and monthly basis.
- Excellent communication and interpersonal skills.
- Good hands on experience in advance excel formulas and have handled ERP
- Experience in real estate industry.

**EDUCATION / DESIRED PROFILE**:

- Graduate with 1 + experience in the same profile.
- Excellent communication writing and speaking skills.

**COMPETENCIES/ SKILL SET**:

- Proven work experience as a CRM.
- Technical expertise with CRM and analytical systems
- Strong communication skills along with a customer-oriented attitude

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Application Question(s):

- Where do you live? (for example : Malad)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business development: 3 years (preferred)

**Language**:

- English (preferred)

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