Customer Relationship Officer-female 1

5 days ago


Sambalpur, India Bharti Airtel Limited Full time

Interact with walk-in and inbound customers to understand and resolve queries, issues, or service requests.
- Promote and cross-sell company products/services based on customer needs.
- Maintain high levels of customer satisfaction through effective communication and follow-ups.
- Handle customer complaints and provide appropriate solutions in a timely manner.
- Handle customer complaints and provide appropriate solutions in a timely manner.
- Document customer interactions and update relevant databases (CRM tools).
- Meet daily/weekly/monthly targets related to customer engagement and satisfaction.
- Ensure adherence to company policies, processes, and service quality standards.

**Job Types**: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person



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