Customer Relationship Manager

2 weeks ago

Sambalpur OR IN MS INFINITY VENTURES Full time

The Sales Customer Relationship Manager CRM is responsible for managing and enhancing the customer experience throughout the vehicle sales process The role ensures timely communication lead follow-ups documentation support and customer satisfaction from inquiry to delivery ultimately driving customer retention and referral business for the dealership Key Responsibilities Manage all customer inquiries leads and follow-ups through the Hyundai CRM system Coordinate with the sales team to ensure leads are assigned followed up and closed efficiently Maintain accurate and updated customer records test drive details and booking information Ensure timely communication with customers regarding quotations finance options and delivery schedules Handle post-sale interactions collect customer feedback and resolve concerns promptly Monitor customer satisfaction scores CSI and work towards continuous improvement Prepare and share regular CRM performance reports with dealership management Coordinate with Hyundai regional CRM teams for updates campaigns and training Organize and support sales events customer meets and loyalty programs Ensure a smooth transparent and professional experience for every customer Qualifications Skills Graduate in any discipline 3-5 years of experience in automobile sales or CRM operations Strong communication interpersonal and negotiation skills Proficiency in MS Office and dealership CRM software Customer-focused attitude with problem-solving ability Fluency in English and local language preferred Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person

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