Customer Relationship Executive

3 days ago


Bauda OR IN VISWAJEET UDYOG Full time

Customer Interface Act as the face of the dealership to customers visiting for service or inquiries Maintain positive and professional relationships with all customers Service Coordination Coordinate between service advisors technicians and customers to ensure timely updates and delivery Communication Bridge Communicate service estimates repair status and job completion details to customers Resolve complaints feedback and queries efficiently Customer Retention Promote service reminders AMC Annual Maintenance Contract and loyalty programs Encourage repeat visits and build long-term customer relationships Feedback Collection Take customer feedback after service Highlight unsatisfied cases to the CRM CXM for prompt resolution Responsibilities of a CREAreaResponsibilitiesCustomer Handling- Greet and assist customers during vehicle drop and delivery - Provide accurate job card information and delivery times Service Follow-up- Call customers for service due reminders post-service feedback - Maintain a follow-up tracker Complaint Management- Register and escalate unresolved issues to CRM CXM - Ensure proper closure and documentation of all complaints Documentation Systems- Update DMS with customer interaction data - Maintain accurate records of customer preferences and history CSI E-Rating Management- Work towards improving CSI Customer Satisfaction Index scores - Ensure all parameters are explained for E-rating submission Coordination- Coordinate with Parts Workshop and Delivery teams - Assist in timely updates to the customer during service Job Types Full-time Permanent Fresher Pay 9 113 93 - 10 384 11 per month Benefits Provident Fund Schedule Day shift Supplemental Pay Commission pay Overtime pay Performance bonus Yearly bonus Language English Preferred Work Location In person Speak with the employer 91 9124276001



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