Customer Relationship Executive

3 weeks ago

Kollam, Kerala, India Jeelife International Pvt Ltd Full time

Job Summary We are seeking a proactive and customer-focused Customer Relation Executive to join our team The role involves handling customer queries providing excellent service resolving issues effectively and ensuring high levels of customer satisfaction The ideal candidate should possess strong communication skills a problem-solving attitude and the ability to maintain positive relationships with customers Key Responsibilities Greet and assist customers in a professional and courteous manner Handle customer queries complaints and requests promptly and effectively Maintain strong customer relationships to ensure repeat business and loyalty Coordinate with internal departments to resolve customer concerns efficiently Manage customer service records and ensure accurate documentation Communicate ongoing offers promotions and company updates to customers Follow up with customers to ensure satisfaction and address further needs Support in sales return processes and ensure smooth execution Maintain customer feedback reports and share insights with management Strive to achieve company goals related to customer service and satisfaction Qualifications Skills Bachelor s degree or equivalent preferred Proven experience in customer service or client relations Strong verbal and written communication skills Ability to handle challenging situations with patience and professionalism Good problem-solving and organizational skills Proficiency in MS Office and basic computer applications Positive attitude team player and customer-oriented mindset Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Language English Preferred Work Location In person Speak with the employer 91 7510632333

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