Customer Relationship Executive

3 weeks ago


Kottayam KL IN INDEL AUTOMOTIVE PRIVATE LTD Full time

Kairali Ford is seeking a dedicated and customer-oriented Customer Relationship Executive CRE to be the primary point of contact between our service center and customers The ideal candidate will ensure a smooth and satisfying customer experience from vehicle check-in to delivery while also building long-term relationships and promoting customer loyalty Greet and attend to customers visiting the service center ensuring a welcoming and professional experience Understand customer concerns and service requirements and communicate them effectively to the service advisor team Keep customers informed about service progress estimated costs and timelines Manage customer appointments service follow-ups and feedback calls Handle complaints or issues promptly ensuring a positive resolution and customer satisfaction Maintain and update customer data in the CRM system Coordinate with the workshop team to ensure timely delivery and quality service Conduct post-service follow-ups to gather feedback and promote repeat visits Job Type Full-time Pay 13 000 00 - 20 000 00 per month Benefits Health insurance Paid sick time Provident Fund



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