Customer Relationship Execetive

1 day ago

Sambalpur, India MS INFINITY VENTURES Full time

We are looking for a dynamic and customer-focused individual to handle both incoming and outgoing calls, follow-up with customers, maintain customer relationships, and support the dealership's sales and service teams.

**Key Responsibilities**:

- Make outbound calls to remind customers about vehicle service due dates.
- Book and confirm service appointments as per customer convenience.
- Handle inbound service inquiries and resolve basic customer queries.
- Follow up with customers post-service for feedback and satisfaction levels.
- Maintain service records and update customer interaction logs in CRM systems.
- Coordinate with service advisors to ensure smooth customer handling.
- Share information about service offers, AMC packages, and pickup-drop facilities.
- Escalate unresolved customer issues to the service manager promptly.
- Support the service team in customer retention and loyalty initiatives.

**Key Skills Required**:

- Strong communication and listening skills
- Good telephone etiquette and polite approach
- Basic knowledge of automotive servicing (preferred)
- Comfortable using MS Excel, CRM software
- Fluent in local language, Hindi and English

**Qualifications & Experience**:

- Minimum 12th pass / Graduate
- 1-2 years of experience in customer service/tele calling (automobile service preferred)

**Salary**: As per industry norms + performance incentives upto 10K
**Working Hours**: 9:30 AM - 6:30 PM (or as per dealership policy)

**Job Types**: Full-time, Permanent

Pay: ₹11,000.00 - ₹13,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7440034209

  • Customer Relationship Manager

    21 hours ago

    Sambalpur, Odisha, India Infinity Ventures Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    CRM is responsible for maintaining long-term customer relationships, ensuring customer satisfaction, driving service retention at the dealership focuses on effective communication, timely follow-ups& providing an exceptional service experience .Provident fund

  • Relationship Manager

    3 days ago

    Sambalpur, Odisha, India MoSahay Associate Full time ₹ 3,25,000 - ₹ 4,00,000 per year

    Here's a **brief and professional JD** for the given role**Job Title:** Relationship Manager**Location:** Sambalpur**Job Description:**We are looking for a motivated and experienced **Relationship Manager** to join our **Agency Channel** team in Sambalpur. The role involves building and maintaining strong relationships with agents, driving business growth,...

  • Customer Relationship Manager

    7 days ago

    Sambalpur, Orissa, India MS INFINITY VENTURES Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Sales Customer Relationship Manager (CRM) is responsible for managing and enhancing the customer experience throughout the vehicle sales process. The role ensures timely communication, lead follow-ups, documentation support, and customer satisfaction from inquiry to delivery, ultimately driving customer retention and referral business for the...

  • Customer Relationship Manager

    6 days ago

    Sambalpur, Orissa, India MS INFINITY VENTURES Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    The Sales Customer Relationship Manager (CRM) is responsible for managing and enhancing the customer experience throughout the vehicle sales process. The role ensures timely communication, lead follow-ups, documentation support, and customer satisfaction from inquiry to delivery, ultimately driving customer retention and referral business for the...

  • Customer Relationship Manager

    2 weeks ago

    Sambalpur, OR, IN MS INFINITY VENTURES Full time

    The Sales Customer Relationship Manager CRM is responsible for managing and enhancing the customer experience throughout the vehicle sales process The role ensures timely communication lead follow-ups documentation support and customer satisfaction from inquiry to delivery ultimately driving customer retention and referral business for the dealership Key...

  • Relationship Manager

    2 weeks ago

    Sambalpur, Odisha, India Insurance Dekho Full time

    Relationship Manager We are seeking a dedicated Relationship Manager to join our dynamic team in Sambalpur This role is ideal for professionals with expertise in motor insurance products and a passion for customer relationship management With an experience range of 3-6 years the ideal candidate will be responsible for managing sales targets and fostering...

  • ▷ [11/10/2025] Customer Relationship Manager

    4 weeks ago

    Sambalpur, OR, IN MS INFINITY VENTURES Full time

    The Sales Customer Relationship Manager CRM is responsible for managing and enhancing the customer experience throughout the vehicle sales process The role ensures timely communication lead follow-ups documentation support and customer satisfaction from inquiry to delivery ultimately driving customer retention and referral business for the dealership Key...

  • Team Collection Manager-RELATIONSHIP BANKING GROUP-Recovery Common Cost Allocation

    15 hours ago

    Sambalpur, Odisha, India Kotak Mahindra Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionWe are seeking a committed and results-oriented Team Collections Manager to lead recovery efforts within the Relationship Banking Group. The role involves managing collections across assigned areas, ensuring portfolio quality, and adhering to internal processes and audit requirements. The ideal candidate should be a graduate with strong persuasion...

  • Field Sales Executive

    1 week ago

    Sambalpur, India NC SOLUTIONS Full time

    Job Title: Sales Executive Location: Rourkela, Bhubaneswar, Cuttack, Sambalpur. **Job Type**: Full-Time Job Summary: Key Responsibilities: Identify Sales Opportunities: Research and identify new business opportunities through cold calling, networking, and referrals. Customer Acquisition: Build and maintain relationships with potential clients, presenting...

  • Service CRM

    1 week ago

    Sambalpur, India MS INFINITY VENTURES Full time

    As a Service CRM Specialist for the automobile industry, you will be responsible for managing customer interactions, enhancing customer satisfaction, and improving customer loyalty for the service department of an automotive dealership. This role requires a strong focus on maintaining relationships with existing customers, ensuring that their service needs...