Customer Relationship Manager

4 hours ago

Sambalpur Orissa, India MS INFINITY VENTURES Full time ₹ 6,00,000 - ₹ 12,00,000 per year

The Sales Customer Relationship Manager (CRM) is responsible for managing and enhancing the customer experience throughout the vehicle sales process. The role ensures timely communication, lead follow-ups, documentation support, and customer satisfaction from inquiry to delivery, ultimately driving customer retention and referral business for the dealership.

Key Responsibilities:

  • Manage all customer inquiries, leads, and follow-ups through the Hyundai CRM system.
  • Coordinate with the sales team to ensure leads are assigned, followed up, and closed efficiently.
  • Maintain accurate and updated customer records, test drive details, and booking information.
  • Ensure timely communication with customers regarding quotations, finance options, and delivery schedules.
  • Handle post-sale interactions, collect customer feedback, and resolve concerns promptly.
  • Monitor customer satisfaction scores (CSI) and work towards continuous improvement.
  • Prepare and share regular CRM performance reports with dealership management.
  • Coordinate with Hyundai regional CRM teams for updates, campaigns, and training.
  • Organize and support sales events, customer meets, and loyalty programs.
  • Ensure a smooth, transparent, and professional experience for every customer.

Qualifications & Skills:

  • Graduate in any discipline .
  • 3–5 years of experience in automobile sales or CRM operations.
  • Strong communication, interpersonal, and negotiation skills.
  • Proficiency in MS Office and dealership CRM software.
  • Customer-focused attitude with problem-solving ability.
  • Fluency in English and local language preferred.

Job Type: Full-time

Work Location: In person

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