Customer Relationship Management Executive
5 days ago
Key Responsibilities:
- Maintain and update customer databases using CRM software.
- Build and nurture long-term relationships with customers and clients.
- Handle customer inquiries, complaints, and service requests professionally.
- Communicate product/service information and updates to customers.
- Coordinate with internal departments to ensure smooth customer service and delivery.
- Generate reports on customer feedback and satisfaction metrics.
- Support the sales and marketing team in customer retention activities.
- Identify opportunities to upsell or cross-sell company products/services.
- Ensure prompt follow-up on customer leads and queries.
- Maintain confidentiality and professionalism in all customer interactions.
Job Type: Full-time
Pay: ₹13, ₹17,349.77 per month
Work Location: In person
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