Executive Customer Support

**Position**:Executive / Senior Executive - Customer Service **Company Name**:BESTOMART Internet Private Limited **Work Location**:Thuvakudy, Trichy **About BESTOMART**: "BESTOMART Internet Private Limited" is an e-commerce company which focuses on selling best quality industrial, business and home products at competitive price. Customer is our priority and we serve to Industries, Offices, Contractors, Builders, Retailers, Homes, etc. We offer wide range of products on categories like Electrical & Electronics, Tools & Hardwares, Safety & Security, Soldering & Welding and much more. To achieve on-time delivery, we have tied-up with world leading logistic companies. We have the best-in-class professionals working round the clock implementing smart techniques in the e-commerce business processes leading to huge discounts, best buying experience and customer satisfaction. Before actually buying the product, we take pleasure in enriching our customer's knowledge with all possible product information. **Role Summary / Purpose**: - Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. **Essential Responsibilities**: - Manage large amounts of incoming and outgoing calls - Identify and assess customer's needs to achieve satisfaction - Attract potential customers by answering calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints - Suggesting information about other products and services - Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller. - Meet personal / customer service team sales targets and call handling quotas - Build sustainable relationships of trust through open and interactive communication - Generate sales leads and co-ordinate product delivery / shipping - Determining the cause of the problem and explaining the best solution to solve the problem using the right methods / tools - Follow up to ensure that appropriate actions were taken on customer's requests - Answer questions about warranties or terms of sale - Attempt to persuade customer to reconsider cancellation - Refer unresolved customer grievances or special requests to designated departments for further investigation - Maintaining fruitful relationships with existing customers - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken - Should handle Marketing & Promotional activities, if required. **Qualification / Requirements**: Experience : 0-5 years Education : Bachelors or Masters Degree in Business Administration / Industrial Engineering / Mechanical Engineering / Supply Chain Management / any relevant specialization Function Area : Supply Chain / Customer Service - **Language Known : English, Tamil, Telugu, Hindi.**_ **Skills Required**: - _**Fluency in English, Tamil, Telugu, Hindi is mandatory & additional languages are added as an advantage**_ - A clear and pleasant Communication - Ability to handle pressure - Good comprehension skills - Ability to clearly understand and state the issues - Attitude to learn & strong entrepreneurial spirit - Highly organized and capable of multi-tasking - Problem solving and analytical skills - Ability to store and record information accurately - Good written and oral communication skills - Strong phone contact handling skills and active listening - Proven customer support experience or experience as a client service representative shall be highlighted, if any. **Salary**: ₹9,482.48 - ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Tiruchchirappalli, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred) **Experience**: - Customer support: 1 year (preferred) **Language**: - Hindi, Telugu, Tamil, English (required)