Customer Support Executive

4 days ago

Tiruchchirappalli, India Bizz Solutions Private Limited Full time

Bizz Solutions Private Limited is seeking a proactive and customer-focused **Customer Support Executive** for our international logistics voice process team. The role involves directly interacting with international clients to resolve shipment-related queries and provide real-time logistics support.

**Key Responsibilities**:

- Handle inbound and outbound voice calls from international customers concerning shipment status, documentation, and delivery updates.
- Deliver accurate, clear, and timely communication to clients across various global time zones.
- Coordinate with internal departments (operations, HQ Team, IT Team, customs) to ensure smooth logistics execution.
- Log interactions and maintain updated records in CRM and internal systems.
- Escalate complex issues appropriately and ensure proper follow-up until resolution.
- Consistently meet customer service KPIs and SLAs.

**Key Requirements**:

- **Minimum 1-3 years of experience in an international BPO voice process, preferably in logistics or freight forwarding.**:

- **Excellent spoken English with a neutral or global accent.**:

- Strong interpersonal skills and customer service orientation.
- Capable of multitasking and working in a fast-paced, high-pressure environment.
- Willing to work rotational or night shifts.

**Preferred Qualifications**:

- Bachelor's degree in any field (preference for Logistics, Commerce, or Business).
- Familiarity with global logistics workflows, shipping documentation, and Incoterms.
- Experience using logistics CRMs or platforms is a plus.

**CTC Offered**:

- **Depending on experience**

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Trichy, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Could you please share your current CTC and your salary expectations for this role?
- If you meet the job description, please double-check before applying. Do you agree?

**Experience**:

- Customer support: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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